Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We fully cover with liability insurance and all work is covered by warranty as required by the QBCC. All materials used are covered by suppliers warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had been involved in the retail side of the industry and want to understand how it all worked a little better and the rest is history . Brett comes from a line of plumbers and was second nature to him by the time he started his trade.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were involved in building a new house for young couple who were wanting to start a family. They were so excited by the end result that they invited all of the trades involved back to to celebrate when it was complete.

Question 4

What do you like most about your job?

Accepted Answer

Making people visions come true. It is really rewarding seeing the end result of a lot of thought and imagination by clients. Its great to walk away knowing they are happy and proud of what they have achieved.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask if the service they are needing is something that the contractor actually specialises in. The more experience the better the job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will this fix the problem? Of course we try and alleviate any issues quickly and will notify you before fixing any others that arise.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Once you are booked in there is no excuses. We understand that people have a busy life and don't have time to wait around for tradies NOT to show up. It is not worth taking advantage of a customers trust as word gets around which can easily destroy a business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 40 years combined experience, we know that focusing on customers needs is what really counts. Not the hard up-sell!!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What are you trying to achieve? If it is a renovation, do you have plans? What component needs replacing? Is a site visit worthwhile to get clearer picture?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Research. Make sure you have a clear idea of what you like and we can build on those ideas. Buy quality fittings e.g toilets etc. Theres no point paying twice. Question if a trade is to cheap, again you get what you pay for!

Question 11

What makes your pricing competitive?

Accepted Answer

We believe that we are on par with the rest of the industry and that the service we offer makes our pricing competitive. In other words you get what you pay for.

Question 12

How do you normally charge for your service?

Accepted Answer

We send all invoices out via email where customer can transfer direct into our business account. Payment terms are subject to the particular size of the job and the customer involved.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Although we can do anything we are very good at high end renovations and new builds. We understand in todays market people are looking for quality

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have done everything from basic maintenance to building some of the most prestigious houses in Brisbane and also light commercial work. Brett started his side of the business in 1988 and Matt in 2006 and combined them to be able to give customers work done by actual tradesmen not apprentices

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