Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Definitely. Jay & Co is a Firm covered by the Legal Practitioners Liability Committee (LPLC). All Victorian Legal Firms are required to be covered by the LPLC. The LPLC assists Legal Practitioners in assisting lawyers in managing the risks of practice.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

All Jay & Co Customer Reviews can be seen at www.facebook.com/jayandcolawyers Their personal stories are subjected to lawyer-client confidentiality; unless express authority is provided by the client; or they are contacted by a member of the public to discuss their matters on their own volition.

Question 3

What do you like most about your job?

Accepted Answer

Jay & Co lawyers pride themselves on the service they provide to the members of the community; and upholding the rule of law at all times.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Years of Experience and Expertise that the service professional has. 2. Are there any client Reviews about the service professional available.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What are the chances of winning. Answer is that each case is unique and must be analysed critically      before any assertion can be made towards victory. 2. How much will the matters cost. Answer is that each case is tailored on client affordability and the      nature of legal work involved.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The countless years of experience involved with Jay & Co's lawyers; as well as satisfied previous clients whose reviews are able to be found at www.facebook.com/jayandcolawyers

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are Legal Experts in the Legal Areas we Specialise in. our client reviews can be found at our FB page at:- Facebook.com/jayandcolawyers

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before the provision of a Quote, the nature of the legal matter and/or area of law at hand; as well as all the evidence and circumstances surrounding the legal matter are also required. Often this requires an extensive Consultation to be attended by the client; as legal matters are always intricate.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have all the proper legal documents that are relevant to your matter at hand and ready. 2. Have the names and particulars of opposing parties at hand and ready. Could be the Police, or it could      be other members of the public. 3. Always obey the directions provided by your legal counsel.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a customer of Jay & Co, you will always speak to and deal with a lawyer. Not support staff; or other employees. That inter personal contact is what sets Jay & Co lawyers apart, as your legal needs as a person are always attended to on a one on one basis. There are no exceptions.

Question 11

What makes your pricing competitive?

Accepted Answer

Jay & Co tailors our Fees in accordance with affordability for each and every individual client. During the first consultation, affordability is a key aspect that is discussed in the management of every client's legal matters to a satisfactory outcome.

Question 12

How do you normally charge for your service?

Accepted Answer

Fees for Jay & Co's services are in accordance with Costs Agreements between Lawyers and Clients. Each Agreement is tailored specifically to each client, based on the solvency and complexity of client matters. All matters are commenced through a consultation; where the matter is discussed.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The Firm's Lawyers Specialise in Family, Property, Criminal Defence Law (Including Motor Traffic & Intervention Orders) and certain other areas of Corporate Civil Litigation.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Established in the mid 90's, Jay & Co is a firm that has lawyers who handle both civil and criminal law matters. Having employed Conveyancers, Property Consulters, Solicitor Advocates and Civil litigators, the Firm has seen much growth throughout the years. Current Principal is Mr. Esan Pilai.

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