Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we guarantee to keep all our client's satisfied with our deliverables and through our exceptional customer service. As a sign of our confidence in our services and products, we do not subject our client's to any long term contracts.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Through the advice and recommendation of a family friend, who advised how best to utilise my skill set with technology. This in tune lead to a fun and creative job placement.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Providing a helpful hand in a charity organisation has been a satisfying and rewarding experience. Not only did they appreciate our work, but we have helped them grow their organisation over time.

Question 4

What do you like most about your job?

Accepted Answer

The ability to give another company, individual the opportunity to succeed in their business. Building a successful working relationship is important to jDynamic's, and we love to see our client's succeed in their business.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of turn around times will your provide? How much will customer service cost me before and after the project has been completed? Will I get charged for setting up emails, hosting issues, CMS training or web related issues?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. What do you do and how much will that cost?  A. We specialise in Online Marketing, Web Design and Development. Our pricing is depending on the job specifications.  Q. How quickly can I have my website online?  A. It all depends on what you want and scope of the project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

jDynamic's prides itself on good customer service and gains most of its business through referrals. Our reliability and efficiency with our services, have maintained long term client's, therefore showing they trust us with their business on a daily basis.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

An affordable Online Marketing Company, that brings professional web services at an affordable price. jDynamic's offers exceptional customer service and free support for our hosting, cms and email client's.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before quoting on a job, we do require information such as start dates, deadlines, details on the job specifications, budget, target market and audience, marketing objectives or goals, age group and company profile.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a clear and focused idea of what they would like to accomplish. Confirm your ideas and intended outcome, then try not to deviate from your initial brief or quote. Don't over extend your budget until your business picks up.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Each business is different. So each solution is tailored to suit your specific organisation and your budget. By identifying and focusing on your individual business goals, we'll help you maximise your return on investment.   We can offer a 10% discount for Oneflare customer on certain products, contact us to find out more.

Question 12

What makes your pricing competitive?

Accepted Answer

jDynamic's doesn't charge for any consultation or advice, and we also offer free support for our hosting, cms and email client's. If our customer service staff can't help you via the phone line, they'll use remote access to fix up your computer settings at no extra charge.

Question 13

How do you normally charge for your service?

Accepted Answer

This is usually dependant on the job request or service required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in online marketing, web design and development, graphic design, and web hosting solutions. If there is something custom or particular you need help with, please contact us for a free consultation.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at jDynamic's have a varied and extensive range of high quality staff, with university graduates in Graphic Design, Marketing, Information Science and Information Technology. Our team brings a wide range of work experience who have worked for both National and International Companies throughout their careers.

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