Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are an insured business with over 100 staff. We guarantee highest level of quality and speed of delivery.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our founders were hands on software professionals with decades of experience in the corporate world. We wanted to bring that expertise to the SME field.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All our customer reviews are great for any prospect to read. However, this one story where the customer prepaid for 3 days of our work where we completed the job in 1.5 days and amazed them. We also kept the rest of 1.5 days in credit and completed another 5 day project for them much to their delight.

Question 4

What do you like most about your job?

Accepted Answer

We are serving the small businesses that are driving the economy of this country. We are helping many business owners achieve their hopes and dreams of creating a great brand.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Check the Recent Customer reviews in our profile. Do the same with other bidders. Ask us about Past project budgets and outcomes.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Hourly rate - we have a range of services with very competitive rates. Methodology - we use agile delivery with feedback loops. Location - we manage the jobs from Bundoora and deliver them from Sri Lanka.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take every job seriously. Rome wasn't built in one day. A successful brand takes many customer reviews. We want you to love our work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer services from our facilities located onshore and offshore. Our graphics design and software development services are well received. We commit ourselves to high quality and on timely delivery.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Timeline of the work  2) Clear and detailed Requirements including samples 3) The level of input they can provide during feedback cycles

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide your brief in writing. Discuss your needs with us. Include samples if possible. Fully Participate in the feedback cycles.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can give specific discounts and we can offer our other products (scanners and accounting solution pack) at cheaper price if the total value of the work is above 3K

Question 12

What makes your pricing competitive?

Accepted Answer

The offshore work. We have software developers , web designers and CPA accountants in Sri Lanka. The quality is equivalent to Aussie standards. But the price is much cheaper. Not the quality.

Question 13

How do you normally charge for your service?

Accepted Answer

We manage the work in Melbourne but Most of the grunt work is performed off shore. Hence, our charges will be very reasonable. We can bet that it would be much cheaper for the quality of services we are going to offer you.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our graphic designers and content writers will ensure your needs are met and matches your business or marketing requirement.  We have a team who are dedicated to designing high quality outcomes for our clients. We are specialised in graphic design.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We highlight ourselves as skilled and experienced professionals who could bring solutions to your problem with a better investment in time and money you spend with us. Technology competences: Graphics, Web, Mobile, Apps, Customer software using VB.NET | Open Source | ASP .Net Framework | SharePoint | K2

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