Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a Jim's Franchisee we are fully insured with public liability and professional indemnity insurance. Customer Service is guaranteed by the Jim's Group policies and procedures for Franchisees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As I am entering what I call the third stage of my career I was looking to have more flexibility in my working life. I wanted to be able to use my experience to add assist others.

Question 3

What do you like most about your job?

Accepted Answer

I enjoy being able to use my experience to provide information to assist my clients with making an important decision. The piece of mind that they express after discussing the information provided from the inspection is very satisfying.  The thank you emails and conversations!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience do you have in all aspects of building and construction? Are you insured? What are your customer service policies? Will you be able to discuss the report / inspection with the inspector?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you inspect the building structure? Yes Do I have to pay before the inspection? No Do you inspect for pests? Yes this a service and be added to a general pre purchase inspection Do you Identify asbestos? Yes we will report on potential Asbestos Contaminated Material

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I pride myself on customer Service arriving on time and well presented. I have a full National Police Clearance and hold a Security Licence.   Happy customers are the best way of maintaining and growing my business.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Customer Service driven by the Jim's Group Franchise System Guarantees Satisfaction to the customer.   25 years Experience in Building and Construction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Contact Details The address The agents or vendors contact details Details of the property, Bathrooms, Levels, bedrooms, outbuildings, pools, spas etc

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can assist the inspector by advising the agent or vendor of their intention to have an inspection done. Ensure that access to the property is available at the time arranged for the inspection. Provide all details for communication with all parties involved.

Question 10

What makes your pricing competitive?

Accepted Answer

At Jim's Building Inspections Adelaide Hills we aim to provide a high value inspection covering all aspects of the property. Price is important but not our total focus. Quality and service are our focus.  Building Inspections are a very important part of making a high value decision.

Question 11

How do you normally charge for your service?

Accepted Answer

Once I have completed the inspection and discussed the main issues and summary with the client I provide an invoice by email for payment by bank transfer.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in pre purchase inspections. Concentrating on finding the hard to find defects that can cost a purchaser money to repair or could lead to the loss of functionality of their property.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been in the building and construction industry since 1986. I have experience in civil works, Residential construction, commercial and multi story construction. I have had run my own contracting business and worked for major Tier 1 and 2 builders as well as contracting in residential building

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