Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured! please ask us about what our insurance covers,  Yes we most definitely guarantee our work! We back our company 100%

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having a passion to travel and work. Fit and friendly the opportunity to become a furniture removalist was a great idea!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

You'll have to ask Matt he has too many to remember to share ! :)   Feel free to give us a call!

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people every day,  Travelling to different towns and cities, No job is ever the same, Hearing great feedback from our customers :-)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they insured? Biggest one! Is your furniture removal being subcontracted out or is it their company? Will you be contacted by the driver directly for the delivery?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How long will my removal take? (locally)  It depends on how many items you have to move, the size of your home, what the access is like.  Generally we can give an estimate as we are very experienced

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We maintain good communication with the customer from start to finish. We are always contactable and always keep our customers informed of their removal.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Katie and Matts we provide exceptional customer service. We have expansive experience that ranges from Antiques to Cars, bikes and sensitive fragile freight. We go above and beyond to ensure our customer is satisfied.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Pick up location and destination 2. Access. Ie is your property on ground level or on a hill  3. Supply list of items for interstate moves

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be organised and ready:  - Have boxes packed and put in a central location i.e the garage - (Interstate) Supply an accurate inventory list to ensure that your whole load can fit on the truck and your pricing is accurate - Have your furniture dis-assembled which will also save you time and space.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Katie and Matts offers All Repeat customers get a 10% discount on their local move!  Please advise at time of booking.

Question 12

What makes your pricing competitive?

Accepted Answer

We are always conducting price checks in the industry and always try to keep the price affordable for all customers.

Question 13

How do you normally charge for your service?

Accepted Answer

For Interstate Furniture Removals it is charged Per Cubic Meter as it depends on how much room it takes up in the truck ,   Local jobs are charged by the hour.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Furniture Removals, Cars, Bikes, Boats, Caravans.  We don't sub contract our work all our work is done by our own crew therefore we have full control over the standard of work completed!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Matt has 12 years in the industry, ranging from small local moves to your long distance interstate trips. Our team members also have experience ranging from 18-25 years. Our largest truck can carry 100m3 which is a massive 19 meters long! We move one off items to full houses!

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