Question 1

How did you decide to get into your line of work?

Accepted Answer

Right from the age of 5 years old i was into riding motorcycles and knew from very early on that my passion for all things motorised was in my blood. It has been in the families blood for many many years.

Question 2

What do you like most about your job?

Accepted Answer

The passion of all things automotive is also a huge part of our personal life. Learning all new vehicles, technology and problems that keeps the job so interesting and never get bored. The self education opportunities are endless.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should always make sure that the repairer is using approved quality parts and products? Have they got experience and equipment specialised for your particular vehicle? Is the work warranted? Will there be clear communication with pricing and time frames.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

With todays hi tech complicated vehicles, we need to be incorporating the electronics into the mechanical operations of your vehicle. Even the simplest of jobs can require recalibrating and resetting of operating parameters. We are mechanical and electrical professionals with all the technology.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give accurate estimates  it is advised to supply us with make, model, year, VIN, mileage, engine and transmission types where possible. Fully detailed description of symptoms and complaints assist very well in establishing the correction.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To give accurate estimates in a process to avoid any unexpected costs during repair, it is advised to supply us with make, model, year, vin, mileage, engine and transmission types where possible. Fully detailed description of symptoms and complaints assist very well in establishing the correction.

Question 7

What makes your pricing competitive?

Accepted Answer

We only charge fairly and accordingly. With extremely accurate diagnosis initially, we always avoid any guess work that we hear about far to regularly.

Question 8

How do you normally charge for your service?

Accepted Answer

Advice is always given at no cost and generally can give a plan of diagnosis clearly upfront. From there the hourly rate is clearly explained with fully open and transparent communication along the way.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

KLEMtech Automotive is specialised in diagnosis of all European cars, providing advance solutions both to other workshops, trade customers and the general public. Accurate diagnosis is the key to saving the customer money by avoiding the guess work that many get trapped into.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With advanced certifications from all main European dealers and Australian governed regulations, the knowledge, experience and equipment sets KLEMtech Automotive apart from the rest. With Qualifications also in air conditioning and licensed for registration inspections also.

KLEMtech Automotive

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