Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I always stand by my work and my reputation speaks for itself. I am happy to provide references for my work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always loved the law and the ability to help people really attracted me to the profession. I still love that it is a big part of the job I do today.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It would have to be a client who had taken their father's probate work to a big firm and was told that there would be countless delays and time taken would be considerable. He had enough and brought the work to me- needless to say it was all done within three weeks and he has become a regular client

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the variety, the chance to connect with people and the ability to provide a service that people value.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are going to be charged for hidden extras and whether the person has the time to service their needs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They often ask about cost and i try to answer as easily and openly as I can. They also ask when things will happen and I will always provide a timeline.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I make sure that the client is the first priority and that you are know that your opinion is importnat to me. I will always actively encourage feedback and questions.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a sole trader so can offer you personal service and an ear to listen. I will always put you first and offer the best advice based on my years of experience and my calm demeanour. You can rely on me as my reputation is very important and service to you is paramount.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What the work will involve and who is going to be responsible for it. I am a big believer in being upfront and transparent when it comes to pricing.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prepare a timeline when you want things to happen. Come with identity documents so we can begin straight away. Be prepared to chat and view all possible options.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Please call me and I will always discuss your options before jumping in head first. I find this puts my clients at ease.

Question 12

What makes your pricing competitive?

Accepted Answer

I am competitive as I have no expensive overheads and I provide a personal and often out of hours professional service.

Question 13

How do you normally charge for your service?

Accepted Answer

I normally charge an upfront fee so you know what to expect. I will provide you with a costs agreement as well so that there are no surprises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Conveyancing, property related transactions, wills and estates and debt recovery are my main areas of focus. I do also help clients with minor criminal matters and traffic offences.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am highly skilled, having over 15 years of experience. I keep up to date by attending the latest professional development workshops and reading. I will always try to better myself and my understanding of the evolving law.

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