Question 1

What do you like most about your job?

Accepted Answer

As a team we love working with the local community to bring about positive change to people's lives. This is a very rewarding and fulfilling part of our work.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our most commonly asked questions are - do we offer fixed fee arrangements? Yes Do we offer legal coaching? Yes Do you offer free legal advice? We can process most Victims of Crime compensation applications at no cost to clients.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an experienced team but we are a small team which means we can give you the personalised service and attention your case requires. You will deal directly with us each time and your case will be handled with the care & compassion it deserves.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

At Lawyers By The Bay we strive to offer our clients a service that gets their life back on track quick smart. We offer the reassurance of fixed fees, after hours appointments and years of experience to give our clients a premium, yet down to earth service they can trust.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to provide a quote we need to know the facts of the case including who the parties involved are and a fairly detailed account of the history to date. From this information we can ascertain what steps need to be taken to get a positive result and thereby develop a quote.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To reduce costs it is always recommended that clients prepare as much supporting information as possible before they come to see us. This could include bank statements, copies of financial documents, birth certificates, superannuation statements and any other matter of documentation.

Question 7

What makes your pricing competitive?

Accepted Answer

We work together with our clients to develop a fixed fee price that allows them to get the representation they deserve. This reduces uncertainty for clients and gives them confidence during what can be a very difficult time.

Question 8

How do you normally charge for your service?

Accepted Answer

In many cases we can offer a fixed fee arrangement that lets you know ahead of time what your costs will be. To setup a fixed fee arrangement we jointly agree on the facts and issues involved then develop a plan on how to proceed.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Family Law including divorce, separation & custody issues, Victims of Crime, Investment Advice Disputes, Superannuation Claims, Wills & Estates.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at Lawyers by the Bay can place a wealth of knowledge and experience at your disposal. We are members of the Family Law Section of the Law Institute of Victoria and members of the Family Law Section of the Law Council of Australia as well as financial services professionals.

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