Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured. We stand by our workmanship and always do our best. Customer follow-up and feedback is an important part of our service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I like working with my hands and being of practical assistance to others. I enjoy using the what is available to produce a useful and satisfying outcome.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every piece we do becomes part of someone's life. Attention to detail and function are nuanced by the customers preference and experience.

Question 4

What do you like most about your job?

Accepted Answer

Helping people find satisfying solutions for their furniture and living needs. Opportunities to be innovative and sustainable are important aspects of our work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you done this kind of work before? Is there anything else I should know before we start (eg. unseen pre-existing complications)?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers generally ask me questions about materials and finishes used in making their job. I show customers examples, perhaps make a prototype or model, and occasionally use photographs for comparison.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I listen carefully and follow through. Regular communication with customers helps them be informed and know how their job is progressing.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take the time to find out exactly what you need. We are family run with broad experience in furniture styles and bespoke fitting.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to see the existing conditions to anticipate unseen aspects of the job. There may be underlying problems that need addressing before replacing with new.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be clear about dimensions. 2. Remember that gas, water and electricity often need to be located to position new or replace existing. 3. Research design ideas and keep photographs of suitable pieces.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our bespoke designing includes a prototype for customer engagement. This helps ensure the specifications meet the envisaged needs and also helps determine material aesthetics.

Question 12

What makes your pricing competitive?

Accepted Answer

The level of service and experience that comes with it. Excellent customer service is a priority for Made & Moved. At the end of the day customer satisfaction is what matters most.

Question 13

How do you normally charge for your service?

Accepted Answer

Repairs and modifications are generally by the hour, depending on the nature of the work. Occasionally a quote will be for the complete job if the request is typical and or straightforward.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Modifications to existing; repairwork - especially antique furniture; recycled materials used if possible; matching finish and style. Listen carefully and get it right.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

TAFE training in Furnishings.  Furniture making trade instructor. 25 years experience in cabinet and instrument repairs.  Made to plan and bespoke designing.

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