Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely, all covered and insured with public liability of 20 million and we always guarantee any work that has been carried out

Question 2

How did you decide to get into your line of work?

Accepted Answer

I met someone who was a painter who offered me an apprenticeship and I had always loved painting at home with my parents and thought, yes Id love to be able to do it professionally...never looked back!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

In 30 years I have had many great experiences with customers but I do like to hear it when a customer says they got more money for their home when they sold it following works we have carried out.Happens often!

Question 4

What do you like most about your job?

Accepted Answer

The look of pleasure on a customers face when they get to see what the final job looks like at the end .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What qualifications do you have? What experience do you have? What insurances do you have? Have you carried out similar work to this in the past?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will work take? This obviously depends on the size of the job but regardless of the size ...all work is carried out in a timely fashion so as there is the least amount of disruption possible

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

30 years of experience is achieved by being honest, reliable, trustworthy, keeping the client in the loop and being good at the job

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are fully qualified, experienced, honest and offer a full range of painting options for your home or business including minor repairs to gyprock etc.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We'll need to know the colours, what the specification will be( ie how many coats and what products, finishes etc) and a rough idea on when the work is likely to be carried out

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clearing of the rooms being worked in makes it easier and cheaper overall, ease of access to any area being worked in reduces the time required to complete any work.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer the most competitive prices we can for any and all our clients all of the time including pensioners

Question 12

What makes your pricing competitive?

Accepted Answer

30 years in the industry has been achieved by always being competitive when it comes to pricing and delivering a great standard of work for the price

Question 13

How do you normally charge for your service?

Accepted Answer

Normally on a quotation basis , however there are circumstances occasionally that do require an alternative method and then we usually charge on an hourly or day rate basis as agreed prior to any work starting

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of painting including commercial, residential, industrial, interior and exterior, acrylic and oil based paints, we always keep the client informed of how work is progressing

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Backed by the City and Guilds Advanced Craft Painting and Decorating Qualification with over 30 years experience, we are more than capable of handling any painting works you need

Mark Coy Painting & Decorating

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