Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and all our work is gauranteed.. We arent happy unless the customer is happy

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been in IT for 12 years and wanted a change, so i gave Roof plumbing a go. nearly 7 years later and i would put it before any office job any day..

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One customer was wondering why he kept getting mould and grime build up on his eves. he kept painting them to remove it. It turned out his downpipe was so rusty inside the roof that it basically didnt exist. He was happy when we repaired that for hime.

Question 4

What do you like most about your job?

Accepted Answer

Being outside and enjoying the fresh air. Meeting and dealing with new people and provide something that people can see and enjoy for years to come.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What would you do here? what gutter do you recommend? what size downpipes should i be using? How many downpipes should a house have? colourbond or not? What profiles can i use?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What sort of time frame do you work on? we guarantee 2 day turn around from date of delivery. My gutters always overflow? if your gutters are clean, you may want to look at increasing the size of your gutters, adding slotted, or getting larger Downpipes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We cant tell people to trust us or tell them we are reliable but our customers can. We gaurantee a 2 day turn around and with over 9 years experience, we can complete our task quickly and without issue. Our customers are very happy with our work and you will be too.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

McCuishing Guttering Services provide a high class service without the cost. We like to keep our prices low so we like to pass our savings to the customer. If we get a saving from our supplier, we pass that saving on. Our service is fast, no more than 2 days at site.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need the metreage of the gutter, the number of downpipes required, any new downpipes required. Also, if any patios are installed. wether its a single storey or second story. All this can be written, when we come to measure.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Think about what you actually need. Getting people back, costs more money in time as most jobs can be done at the same time. Some gutters are dearer than others. Do it once, do it right. Trying to save money by just doing a repair can cost you more in the long run.

Question 11

What makes your pricing competitive?

Accepted Answer

We follow our prices with the flucuations of the market. If we save 10%, so do our customers.

Question 12

How do you normally charge for your service?

Accepted Answer

We base our prices on the market. we like to pass our savings on to clients. For regutter, we charge a standard rate of $20 of metre. Downpipes $120.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise at providing  a high class, low cost service to Residential properties. We guarantee all our work and offer a 100% satisfaction guarantee.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a 9 year combined experienced team to ensure our work is done to the highest standard. We maintain our training to constantly improve our efficentcy and productivity whilst reducing costs to the client.

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