Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

100% insured All cleaners have had a full police check and come completely insured to clean your home. Most have been cleaning for years!

Question 2

What do you like most about your job?

Accepted Answer

Customer's satisfaction is our priority

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I have to be home during the service? This is entirely up to you – you can be there for the service, let the cleaner in and leave, or even not be there at all. You are more than welcome to provide access to your cleaners by way of a key/lockbox. Please note that in general our cleaners work most efficiently when the house is empty of people and pets.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our cleaners come fully equipped to clean your home. They have had a full police check and come completely insured to clean your home. Most have been cleaning for years! We have full police checks carried out on all our cleaners. You can be confident when you choose MelbClean.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We were born to clean. We’re just wired that way. There’s nothing we like better than getting stuck in to a dirty place and making it sparkle again. 200% Satisfaction Guarantee and if you are not happy enough to recommend us to your friends, let us know and we’ll send a team out to make it right.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms and Bathrooms.  If they need a general clean: Bedrooms, bathrooms, dusting, and floors.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure your house is tidy (not clean). By tidy, we just mean ensure there is not too much clutter on surfaces and floors. We will of course move things around to clean, but the tidier the home is, the more time we can spend cleaning rather than tidying, and that's really where you get your value for money.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Loyalty has its rewards – we offer great discounts for regular clients.

Question 9

What makes your pricing competitive?

Accepted Answer

You pay less the more often we clean

Question 10

How do you normally charge for your service?

Accepted Answer

We have hourly and flat rate services. We normally charge 47/hr but if you take regular cleans with us you get 10% off which make it to $42/hr. The flat rate will depend on how many bedrooms you have.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

House Cleaning, Office Cleaning, Builders Cleaning and End of lease Cleaning

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We work in teams of 1/2 people. We understand that the people who come to your home and provide your service really matter. We carefully select every one of our cleaners and make sure they are capable of providing the extremely high level of service we expect.  We generally only send cleaners with 2-3+ years of experience, are all English speaking, police checked, reference checked, fully equipped, professional and to top it all off, fun and friendly too.

MelbClean

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