Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured as we have supplied our certificate of currency. We offer a guarantee to all our customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I too was a customer and after seeing the job performed by a so called professional was less than happy so i decided that i would open my own business with customer service our number one focus.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Some of the best ones i have had are the customers who thought that they needed to replace their old carpet as it was not worth saving and after seeing the results were more than happy

Question 4

What do you like most about your job?

Accepted Answer

helping our customers solving their needs this is the, number one priority for me and meeting new customers with different jobs

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

how much experience do you have, do you have insurance, do you have any reviews, do you offer a guarantee, what kind of equipment will you be using?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our top question is how long does it take for the carpet to dry. There are manby factors that contribute to drying times and what i would request for any customers wanting to know more is please feel free to contact us as we will need more information on the job to be able to give you our best idea.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take great pride in our work that we perform back by our satisfaction guarantee, love the results or its free.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a professional friendly service with guaranteed results. We have more than 10 years expereince with superior truck mounted and portable machinery. We are industry trained and fully insured.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The best things to advise are room sizes, types of stains to be treated, furniture that required to be moved.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money please move as much furniture as possible for cleaning. Please ensure a direct access is availabe as these things can add additional time and sometimes are factored into the price.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For the month of November we will offer all of our customers a 10% discount on all carpet steam cleaning if you book in with us and have 4 or more standard rooms that require steam cleaning.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer a premium service where we vacuum, prespray, treat stains, steam clean and deodorise. We have more than 10 years experience, fully insured, superior truck mounted and portable machines. We offer all our customers a guarantee, look at our reviews as I think this is the best value on the net.

Question 13

How do you normally charge for your service?

Accepted Answer

For carpet cleaning I normally charge by the room size and by the size of rugs also. With upholstery is normally charged by the seat.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in carpet, rug and mat cleaning as well as commercial and residential carpet cleaning including stain removal, flood damage,upholstery cleaning and mattress cleaning. I am also introducing a new service which will be tile & grout as well as concrete including driveways and patios.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I started carpet cleaning in 2006 and prior to starting my business I did complete a course with the IICRC Carpet Cleaning Course as well as the upholstery cleaning course. These courses aided me greatly however the best experience that a person will gain will always be out in the field.

Mighty Dry Carpet Cleaning

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