Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work and will always work and adapt designs to a customers liking. We allow up to three changes/alterations per job which gives customers more flexibility with their design.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love being creative and this line of work enables us to take a customers brief and turn it into a reality!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client needed something same day and we were able to design, print and deliver locally within 5 hours. The were over the moon!

Question 4

What do you like most about your job?

Accepted Answer

We love creating beautiful and unique designs that get people talking. We love beautiful fonts, cool kids designs and stunning imagery.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Be clear with what you want from the designer and set specific time frames for the work to be carried out.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1) Do you ship overseas? Currently we only provide shipped products to Australia and NZ Customers 2) How will i receive a File Only product? We normally send a Hi Res PDF file/ JPG file but can also provide other file formats on request.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a reputable small business with a growing following of happy customers. We love our job and work hard to create beautiful and unique designs for our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Mint and Maple Collective incorporates fresh ideas into our designs. We exceed customers expectations on quality and service and have a love for the industry always completing work that is competitively priced.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Turnaround Time - when do you need it by? 2) Vision & Content Required - anything you want to portray? 3) Imagery to be used - Do you have the photos/imagery required? 4) Inspiration Pictures (if you have them) - To help us create your vision

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Know what you are after! If you can help us write the brief on your vision we can can get right down to creating your design. 2) Provide us with High Quality imagery. Photos that don't require a lot of editing can be seamlessly incorporated into your design. 3) Provide us with the content.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For any custom design jobs we would like to offer all Oneflare customers the special rate of $50 per hour!

Question 12

What makes your pricing competitive?

Accepted Answer

We have researched the market to provide a price point that is extremely fair and reasonable amongst our competitors. For custom jobs you only pay for the time we spend creating your design.

Question 13

How do you normally charge for your service?

Accepted Answer

For payments we accept Cash, Paypal or Bank Transfer. Or you can visit our website to purchase items directly www.mintandmaplecollective.com.au

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mint and Maple Collective specialise in Birthday Boards and Custom Party and Wedding Stationery. We also provide custom branding packages as well as Graphic Design services.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a group of skilled designers with our staff completing a Bachelor in Graphic Design and multiple courses in Business Management.

Mint And Maple Collective

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