Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have never had an unsatisfied client, if there is something they don't like or are not happy with we work with them to provide them with a happy outcome..

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always interested in design, drawing and photography. When I was on an overseas trip I was introduced to photography through my cousin and inspired me to get out there and create images... visiting Europe in my early twenties opened up my eyes to art and architecture especially in Italy and Spain.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Having worked with a diverse range of clients, one of our favourites was when we crested the branding for Act Wild, which is part of Zoo's Victoria education campaign to help fight wildlife extinction. We designed the app as well as the platypus kiosk and animation for wipe for wildlife.

Question 4

What do you like most about your job?

Accepted Answer

Each day brings a new challenge and design inspiration! Its never boring and we get a chance to sample our clients new products especially when it comes to food. We work directly with our clients so we develop a good long term relationship with them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have examples of similar projects and a current folio?  What timeframe will it take to complete my project?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will the project take? Will we own the copyright of the work created? Can we have the source files?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a creative team of 4 designs and 2 web developers, plus 2 illustrators.. among our creative talent and resources we can provide a highly customised design solution whether it be for print or web.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We passionate about design and create high end work, pushing the boundaries of design and keeping abreast of technology. Our inspiration comes from other creative industries such as film, architecture and fashion. We listen and get a good understanding of the brief before we commence any project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A detailed brief outlining their requirements along with any timeframes or deadlines. If they have a realistic budget for the work that is required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1/ By putting together a detailed brief outlining their requirments 2/ if they have a budget allocated we can see what is achievable within that budget 3/ When making revision, best to list all changes in one go, and provide final content if possible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer a 10% introductory discount which will save the client the GST amount. For clients that are looking at re branding or starting a new business we offer an Identity & branding package which includes stationery designs, email signature and basic style guide! Everything they need to get a professional business image.

Question 12

What makes your pricing competitive?

Accepted Answer

We have researched similar boutique design studios and also industry based services and our price range is within if not sometimes under their ball park prices. Its not only about pricing but value adding.

Question 13

How do you normally charge for your service?

Accepted Answer

We base our price on an estimated amount of production hours and provide a fix quote which includes 2 revisions. Our pricing is competitive and additional hours are billed depending on whether its creative , web or finished art.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in branding, from developing an identity through to designing and developing custom responsive websites.  Our niche is in the food and wine Industry, where we also design for packaging, labels for gourmet food products.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 10 years experience in the design Industry, working direct with clients both large and small. Our qualifications are 6 years each combined including advanced certificate in art & design, diploma in media arts, studying at RMIT and Swinburne Universities..

Moko Creative

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Moko Creative Verified Business

Business contact details

Opening hours

Business description

Badges and awards

Accepted payment methods

Browse graphic design experts by suburb

Services

Qualifications

Add your review

Reviews (12)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Moko Creative