Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work in compliance with Queensland Department of Transport Requirements. For pre purchase inspections and reports, all due diligence conducted however as I am not the seller and make the least amount of profit in the transaction I cannot provide warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Conducted and apprenticeship as a mechanic 20 years ago and followed up with a degree in Economics form Griffith University to help me become a better business operator.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

They are all good. Helping people through the car sales process in terms of getting a car ready for sale and also for buyers who want to buy the right car to suit their budget.

Question 4

What do you like most about your job?

Accepted Answer

Helping people make there car better so they can sell it with confidence and similarly helping people buy the right car and seeing them smile with satisfaction. I have a genuine eye for a good buy and can pick a dud from a long way.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If you conduct a RWC/Safety Certificate Inspection and discover an issue will you help me rectify it in a prompt manner? Can you help me buy the best possible car to suit my needs and will you guide me through the process and even come with me to negotiate a better outcome?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you carry out the inspection same day? The answer is i will do my best Do you work on weekends? I will try unless I have a pressing commitment like a wedding or party, or the V8 Supercars are in town!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

20 years experience, member of the IAME (Institute of Automotive Mechanical Engineers), Approved Examiner (Qld Dept of Transport), Qualified Mechanic, Degree in Economics (Griffith University), Competent business operator.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Rapid response, willingness to rectify problems found with you vehicle (I will fix it)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where is the car located, is access good, are you aware of any specific issues, what are the symptoms you are concerned about, when do you need it done

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the car is clean, neat, things are not obviously broken. If it is all too much for you then do not be afraid to admit this and let me provide a solution.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Safety Inspections on the Gold Coast for a standard sedan, Weekdays $89 and Weekends $100. Public Holidays by negotiation.

Question 12

What makes your pricing competitive?

Accepted Answer

Added value of good customer service. For example, if a non compliance is found then quickly responding to fix it and getting the car in a roadworthy state. Others may walk away and say "its your problem". When helping you purchase a car my experience, diligence and eye for detail will save you money and enhance the buying experience.

Question 13

How do you normally charge for your service?

Accepted Answer

Weekdays $89 for RWC, $150 for Pre Purchase Inspection. Weekends $125 for RWC, $200 for Pre Purchase Inspection (but I will help negotiate a better price for the car)

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Gold Coast Mobile Safety Certificates and Pre Purchase Inspections

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Approved Vehicle Examiner by the Qld Department of Transport, AIS 9942, Member IAME (Institute of Automotive Mechanical Engineers)

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