Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have full insurance for the business and my technicians. Our work is of the highest quality and our results will speak for themself.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I’ve done several things across several industries and sectors over the years, but the Carpet Cleaning game was always my end goal. Now I’m fortunate to own my own business and have a team around me. Living the Dream!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A regular theme we get from our customers is that they are astounded of the actual colour of the Carpet, Tile/Grout, Vinyl, or Leather/Upholstery. Customers had forgotten what the original colour of their investment was. Always makes me smile.

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people and developing new relationships. We get a lot of satisfaction from seeing great results and making the customer happy. There’s nothing more satisfying than getting recommended over and over to customers friends and family.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

- Are you Qualified? - How long have you been doing this? - What type of equipment do you use? - What will you be using to clean my flooring? - Are you insured? - Do you Guarantee your work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How long will they take to dry? A: Depending on many factors including the type of clean. Usually a few ours but definitely same day.  Q: Can I walk on afterwards? A: Definitely! We don’t want you to be a prisoner in your own home, you can walk on immediately, presumption if clean feet.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We’ve been involved in the industry for several years and see the work not as an in and out service, but a lifelong relationship. We do what we say we’ll do and we’ll be there when we say we’ll be there.....no exceptions.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The Carpet Cleaning industry is unregulated, so be very careful who you choose.  If you’re looking for a Quality, Trained, Certified Technician, at an affordable price, drop is a line.  Don’t risk your investment with just anyone.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Number of Rooms or items that require cleaning, their type, rough size, material (if known), or any other special circumstances.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ask your technician onsite about tips and tricks to not only mitigate damage to your flooring, but the safest way to clean without creating more damage as some shop bought cleaners often do.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We don’t offer any gimmick pricing offers at Next Gen Floor Care. We let our quality do the talking. Once you’ve tried us, you won’t be looking elsewhere.

Question 12

What makes your pricing competitive?

Accepted Answer

We’ve been in the industry for several years and recognise there is a big disparity in pricing.   My philosophy is “Cheap is not always Good, and Good is not always Cheap”. I know that we’re competitive but not interested in being cheap and nasty.   Like all things, you get what you pay for.

Question 13

How do you normally charge for your service?

Accepted Answer

Per Room or Area or in consultation / negotiation with the customer. No job is too big or too small, or too challenging.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

High Tech Equipment that is the best on the market. We invest heavily in the best equipment and best people to ensure you get the best service and results.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

IICRC certified in carpet cleaning and water damaged restoration. The IICRC is an international regulatory body that maintains standards in the Carpet Cleaning industry.

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