Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured with Allianz insurance. all my work is guaranteed for two years. Also guarantee I’ll turn up on time or let you know I’ll be late!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Really I fitted a door at a company I was at because everyone didn’t want to do it, and thought it was pretty easy, over the years became aware that allot of carpenters and builders loath fitting doors so started contracting for doors plus castle hill. Now I’m on my own with no doors to play with.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I married a customers daughter, met her in a renovation I was apart of. And the job is still great to this day

Question 4

What do you like most about your job?

Accepted Answer

Seeing people’s faces at the end of the job and working with them for many more years. Also the different people and locations travelled.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is their name mark Silvestri, are you 42 years old, with 8 years experience in door and door frame installation.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start, is the main question I get asked. After I have received a deposit of %10 I will come out and do a check measure. Once I or you have the doors delivered I can install them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Some one who’s actions are better than their words. Being clean and respectful of all people and suburbs. And the old saying the right tools for the job. Which I have them all.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I’m a good person, and love great results. And like people to be happy with my work. I’m an ex doors plus installer and learned how not to treat people.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Door sizes, door style, handle and hinge colours.with front entries brick to brick measurements or overall frame and height is a sill required?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Firstly hire a professional door fitter. It’s an acquired skill that really not everyone can handle. And the tools needed to do the job amazes me at times.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

T2 or flat plain raw internal doors supplied and fitted with handles and hinges for $175. Or or 7 for $1100

Question 12

What makes your pricing competitive?

Accepted Answer

Low prices guaranteed, cheapest quotes will always get you a cheap job and even cheaper products. Depends on the person and their house

Question 13

How do you normally charge for your service?

Accepted Answer

I normally charge by how long i think it will take to complete certain work. But In most cases it’s per door. And per front entry. Depending on the site and style.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Front entries, internal doors, French doors. Blocking rooms for heat purposes, and noise.can also gyprock and frame up in some case also paint it for you.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

TAFE certificate in shop fitting detailed joinery. Worked in the industry for 25 years.self employed for the past 10 years and loving it.

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