Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry compulsory professional indemnity insurance provided by Law Mutual that all lawyers practicing in Western Australia are required to have under the Legal Profession Act 2008.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

We offer fair, fixed prices on most of our services. Our virtual structure allows us to deliver services almost anywhere and anytime. We aim to make dealing with us as easy, convenient and stress free as possible.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Details about the nature of the dispute/issue and what outcome the client is hoping to achieve. Generally, the more information that can be provided, the more focussed the advice.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Get advice early so you know your rights and how to proceed. 2. Use mediation/negotiation if you can. 3. Help your lawyer by having notes, documents and any other information ready in a clear format.

Question 5

What makes your pricing competitive?

Accepted Answer

Our virtual structure means reduced overheads that we pass on to our clients. Fixed fees offer certainty and prevent our clients receiving unexpected bills.

Question 6

How do you normally charge for your service?

Accepted Answer

Most of our services are available on a fixed fee basis. We also offer hourly rates for matters where this method of charging is more appropriate. Fees are always discussed and agreed up front so there are no surprises.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We practice in the following areas of law: Family law Wills and estate planning Asset protection Commercial/business law Powers of attorney

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our principal lawyer is admitted as a Barrister and Solicitor in both the Supreme Court of Western Australia and High Court of Australia and holds undergraduate and post graduate legal qualifications from the University of Western Australia and Australian National University.

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