Onyx Removals

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Reviews (8)

• Bal K

  Verified Oneflare review

  18 Jan 2026

  Verified

  Job Type: Single Item Removal

  Location: Melton South, VIC

  If there were 0 Star only. They were very unprofessional. They Damage both home walls, tiles, my new fridge has a dent everywhere, they broke my expensive glass showcase. I called to the company, they said I will call you back, " I didn't get any sorry or any form of responsibility from this people. The delivery people were trying to blame us after breaking the glass showcase. If they think they can't take the showcase upstairs than they should let us know. I will ensure that no one from my community uses this people. I have already alert in my community pages. I highly recommend all of you to think before hiring this unprofessional people. I have to pay more for damages now.
  Onyx Removals

  replied

  22 Feb 2026

  This is absolutely incorrect. The movers had very clearly informed that the showcase cannot be taken up. You had called additional 4 people from your community and asked movers to help them move the showcase up. Movers still denied because 7 people could not lift the showcase and that too from a narrow stairs. Your people wee inexperienced and in the middle of the stairs dropped the showcase which felt on one of the movers and hurt him. rather than being sorry to it, its a pity that you blame the people who only came to support you to move the showcase upstairs. movers had told you to request additional 2 professional from the company who can take it up but you denied the request because did wanted to avoid costs by using your inexperienced people. Also, you did not sa7y there were any damages on the fridge. we have photos of the fridge taken at the time of the move. if you send the photos of damage we will compare it with our photos to see if any damage happened during the move. its a surprise that you claim such things but your family members praised the movers for the work especially when 3 people moved your house even though you booked for 2 people.
• Mark R

  Verified Oneflare review

  14 Sep 2025

  Verified

  Job Type: Local Removalist

  Location: Brighton East, VIC

  Very happy with the service received. The movers were both hardworking and were happy to accomodate my requests. Would use them again without hesitation
• Anitha

  Verified Oneflare review

  22 Jan 2025

  Verified

  Job Type: Local Removalist

  Location: Glen Iris, VIC

  The overall experience with this company was extremely disappointing and unprofessional. While initially appearing cheaper, the move ultimately proved more costly. Removalists: Despite completing the move, they caused damage to our fridge and a computer table. Although the removalists were helpful during the move, they lacked accountability for the damage they caused, refusing to accept responsibility. Admin: A significant disconnect existed between the administration department and the removalists. The removalists continually added hidden fees that were not included in the original booking quote. When we raised these unexpected charges with the admin department, their response was highly unprofessional. Instead of attempting to de-escalate the situation, they resorted to yelling at us. To avoid further conflict and the stress of a prolonged dispute, we ultimately paid all the additional fees.
  Onyx Removals

  replied

  29 Jan 2025

  Dear Anitha, I have already responded to your husband' s duplicate review comments. I am responding here as well. Thank you for sharing your feedback. At Onyx Removals, we take customer satisfaction seriously and always strive to provide transparent, professional, and high-quality service. However, we would like to clarify certain points to ensure an accurate representation of the situation. 1. Transparent Pricing & Charges Before confirming any booking, we provide a detailed quote outlining all applicable charges, including stair fees, which were clearly stated in your quote. While you initially disputed this, you later acknowledged—during a call with management two days after posting your review—that the charges were included but overlooked. Despite this, we remained professional and even waived additional charges to ensure a smooth moving experience. 2. Damage Claims & Accountability We take all damage claims seriously and have a structured insurance process. However, when we requested proof (photos and receipts) to proceed with your claim regarding the fridge and computer table, you were unable to provide any documentation. Without evidence, we could not verify the claim. 3. Professionalism of Our Team Our admin team communicates all pricing and policies upfront and strives to handle concerns professionally. We regret that you felt otherwise, but at no point did our team act unprofessionally. In fact, despite the disagreement over charges, we continued to assist you and made concessions to resolve the matter amicably. We value our customers and operate with honesty and integrity. While we understand moving can be stressful, it is important to present the full context of this situation. We remain open to resolving any outstanding concerns professionally and constructively. If you wish to discuss this further, please reach out to our team. Thanks.
• Mohammad

  Verified Oneflare review

  28 Sep 2024

  Verified

  Job Type: Local Removalist

  Location: Box Hill South, VIC

  ontime and good guys, respectfull and responsible fare price and good customer service
• Carmen

  Verified Oneflare review

  31 Aug 2024

  Verified

  Job Type: Local Removalist

  Location: Boronia, VIC

  Onyx removals were fantastic for my recent move. Communication in the lead up was wonderful and they gave constant updates as they were delayed and arrived 1.5hrs later than expected. The two movers I had were polite, super efficient and didn't even break a sweat, moving heavy couches and loading the truck like Tetris ninjas. Outstanding service. No damage . And a fanatic price. Would highly recommend and use again.

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.