Onyx Removals

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Reviews (298)

• Kamiyah B

  NEW

  Google review

  22 Dec 2025

  We moved across state with two kids under 5, and these guys were miracle workers. They brought calm to what could’ve been chaos. My toddler accidentally unpacked a box they’d just sealed, and instead of getting annoyed, one of the movers distracted him with a toy until we re-packed. It's not just about lifting boxes — it’s the attitude. These guys had the right one.
  Onyx Removals

  replied

  22 Dec 2025

  Thank you for your wonderful feedback, Kamiyah! We're thrilled to hear that our team was able to make your moving experience smoother and more enjoyable, especially with your little ones in tow. Our movers strive to maintain a positive attitude, and we're glad it made a difference for you. Your kind words motivate us to continue delivering exceptional service. We wish you all the best in your new home!
• Mano C

  NEW

  Google review

  22 Dec 2025

  A 4 hour job was extended and dragged to a 8 hour job. 3 solid furniture, one sofa just three screws removed into 3 main parts, and 2 tables just 4 screws removed. You would expect Removalist to have done the simple job like tables in 5 mins using their machine screws/allen key fitting. These guys were sitting and manually doing things(video for proof). They didn’t even have the tools to disassemble things and asked me for tools. They have also damaged various items in the move and I am yet to get any update on how to raise a complain about these damages After this, in the end of the job Thor boss, Anthony spoke to me, initially rough and then like a gentleman and agreed their worker’s took longer than required and agreed to settle for 7 hours pay. And the next day, I am being sent a bill for 400$ They do not pick up the call to help your customers, and their removalist who was driving the truck slammed my door and left when they couldn’t fool us or extort money, and revved the truck out of my house to show he is angry!! I had to continue taking the video to have proof in case he damaged the property! I did not raise a complain yet about the damages because I had to assemble all the furniture their Removalist did NOT assemble. Their Removalist told the job did not include assembly and disassembly when their receptionist Annie confirm to me that they will disassemble and assemble! They are using people in need, sending inexperienced people out to showcase that they are working only in the end to charge unfair prices for extended hours. Edit: I have tried to call them over and over again with no response, just reminders over message. When there is no channel you have open to have a conversation. As a business, you have not provided the right invoice. If google reviews is the only way to get a response from this business, I don’t know what kind of customers you are targeting.
  Onyx Removals

  replied

  15 Dec 2025

  Dear Mano Chitra, We are sorry that you felt distressed following your move. Moving can be stressful, and we regret that the experience did not feel satisfactory to you. Due to the seriousness of the allegations raised, we conducted a thorough internal investigation, including booking records, invoices, call logs, job notes, photographs, and payment history. The following clarifications are provided for accuracy and transparency. 1. Tools provided to movers All our trucks are equipped with standard professional tools used daily for dismantling and assembling household and office furniture, including spanners, Allen keys, sockets, screwdrivers, pliers, hammers, and battery-operated drivers. Movers may ask customers for tools only where furniture uses non-standard or manufacturer-specific fittings, which are typically supplied by the manufacturer. This is done to avoid delays and help progress the move. 2. Job duration and the 4-hour estimate A 4-hour estimate applies only under ideal conditions: direct truck access, no stairs, minimal walking distance, no dismantling/assembly, standard lift access, and excluding travel time. It does not include dismantling or reassembly, stair use, extended walking distance, lift limitations, or travel time. In your case, all of these factors applied. Larger items required stair handling, the walking distance exceeded 50–100 metres, and travel time between locations was approximately 30–40 minutes (GPS estimate). Fully loaded trucks also operate slower than standard GPS estimates. 3. Stairs and walking distance charges These charges were clearly disclosed in the initial quote, booking discussions, and the invoice issued when the deposit was paid. During discussions, Anthony advised that the matter would be reviewed the next day and a final invoice issued based on verified job data. Our investigation confirmed these charges were disclosed. All stair and walking-distance charges are passed in full to the movers, and we do not apply separate heavy-item charges. 4. Post-job discussion and payment After completion, concerns were raised regarding time and charges. No agreement was made to waive access charges, and verification was advised. The payment made on the day included a reduction in hours, exclusion of stair and walking-distance charges, an additional half-hour deduction for alleged damage, and a further short payment of $141.50 beyond what was discussed. 5. Damage concerns Damage concerns were raised later that night. Anthony advised that the appropriate process was to submit a complaint for inspection and rectification. This was declined, and a discount was requested instead. Photos provided (including the shoe rack) showed a loosened screw rather than damage. The movers assigned are skilled cabinet makers capable of rectifying minor issues. You initially requested $50 for damages (in lieu of the half-hour deduction), later increased to $100, and then deducted a higher amount during payment. 6. Invoice issued the next day After reviewing job data, access conditions, discussions, and amounts paid, an invoice was issued reflecting unpaid stair charges, unpaid walking-distance charges, and the underpayment shortfall. This was issued in accordance with verified records and contractual terms. 7. Clarification on time taken Anthony did not agree that the movers intentionally delayed the job. He advised that the team was trained, monitored, and that time taken aligned with site conditions. A four-hour expectation does not account for dismantling, stairs, lift limits, walking distance, or travel time. Closing We stand by the professionalism of our team and the accuracy of our billing. We regret the frustration caused and remain open to resolving genuine concerns through appropriate channels. Kind regards, Onyx Removals Management
• Sachi B

  NEW

  Google review

  22 Dec 2025

  Very friendly staff .. really happy with their work , they moved all our stuff really carefully.. they did a great work ..
  Onyx Removals

  replied

  22 Dec 2025

  Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our friendly staff and the care taken with your belongings. Your satisfaction means a lot to us, and we're glad we could provide you with a great experience. We look forward to serving you again in the future!
• Em C

  NEW

  Google review

  20 Dec 2025

  Don't use this service, I'm warning you. They're awful, late, and damaged my things. Irresponsible, rude The guys who spoke with my partner is very rude , don’t listen for everting , They have no common sense. And good service mind And they ended the conversation by hanging up on me, and he hasn't answered my calls since.
  Onyx Removals

  replied

  20 Dec 2025

  We deeply apologize for the negative experience you've had with our service. Your feedback is important to us, and we take your concerns seriously. We strive to provide better communication and service, and it's clear we fell short in your case. We will review this situation internally to ensure it does not happen again. Thank you for bringing this to our attention.
• Atikan I

  NEW

  Google review

  20 Dec 2025

  Shit service, stay away from this removal company. We use their service last week from the city, it's not even that far and they damaged our wardrobe and refuse to take any responsibilty. This is far the worse service we have ever deal with. Stay awayyyy
  Onyx Removals

  replied

  20 Dec 2025

  We sincerely apologize for the negative experience you encountered with our service. It's unacceptable that your wardrobe was damaged and we take your feedback seriously. Please know that we strive for quality and customer satisfaction, and we will work on improving our services. Your review will help us address these issues to prevent them from happening in the future. Thank you for bringing this to our attention.

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.