Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a fully insured professional, I proudly offer a 100% satisfaction guarantee on all my work, ensuring complete peace of mind and confidence in the services provided.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Regular health checks and adherence to recommended COVID-19 vaccinations. Mandatory wearing of masks and gloves during service visits. Strict adherence to social distancing guidelines. Frequent sanitization of hands, tools, and work areas. Pre-visit health screening inquiries and flexible rescheduling for COVID-19 related concerns.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I chose plumbing as my profession because of my interest in hands-on, practical problem-solving and the stable, in-demand nature of the trade.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

I once got an emergency call about a suspected gas leak in a family home. The situation was tense and dangerous. Upon arriving, I detected the leak and acted swiftly to repair it, ensuring the family's safety and preventing what could have been a catastrophic incident. The family's palpable relief and thanks reinforced the critical nature and impact of my work.

Question 6

What do you like most about your job?

Accepted Answer

What I enjoy most about my job as a plumber is the satisfaction of solving complex problems and the gratitude from clients when their issues are resolved, ensuring their safety and comfort.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask about the professional's licensing, experience, specific areas of expertise, insurance coverage, and references or reviews from previous clients to ensure they hire the right service professional.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Cost: "I'll give you an estimated cost after a quick assessment." Time: "Repair time depends on the issue, but I work efficiently." Specific Issues: "I handle a wide range of plumbing problems." Credentials: "Yes, I'm fully licensed and insured."

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My reliability and trustworthiness stem from 18 years of experience, a full range of professional licenses, consistent adherence to safety and quality standards, and a strong commitment to customer satisfaction.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose me for my extensive 18-year experience, comprehensive range of licenses (including Gas Fitter, Drainer, LP Gasfitter, Plumber), commitment to safety, full insurance coverage, and a track record of reliability and customer satisfaction in both residential and commercial plumbing across Sydney.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, I typically need to know the nature of the plumbing issue, the location of the problem within the property, the age and type of the plumbing system, and any specific customer requirements or preferences.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Identify and Clearly Describe the Issue: Provide a detailed description of the problem, including any observations and symptoms. This helps me diagnose the issue more quickly, reducing the time spent on initial assessment.  2. Regular Maintenance: Keeping your plumbing system well-maintained can prevent major issues. Simple tasks like regularly clearing drains and checking for leaks can save costs on extensive repairs later.  3. Shut Off Water if Necessary: In case of leaks or bursts, shutting off the main water supply can prevent further damage and reduce repair complexity, potentially saving on labor and material costs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a special offer for Oneflare customers, I'd like to provide a 10% discount on first-time services and a free initial inspection for any plumbing work, ensuring you get expert advice and service at a more affordable rate.

Question 14

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because it's based on a combination of factors: fair market rates, the quality and efficiency of service, and a transparent cost structure without hidden fees, ensuring customers receive excellent value for their investment.

Question 15

How do you normally charge for your service?

Accepted Answer

I typically charge for my services based on the nature and complexity of the job. This can be an hourly rate for smaller tasks, a fixed price for specific services, or a detailed quote for larger projects, ensuring clarity and fairness in pricing.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in both residential and commercial plumbing, with a specific focus on gas fitting, LP gas installations, and advanced drainage solutions. My expertise also includes handling emergency plumbing situations efficiently.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 18 years of experience in the plumbing industry, I am equipped with a range of qualifications including licenses in Gas Fitting, Draining, LP Gasfitting, and general Plumbing. My extensive hands-on experience, coupled with ongoing training to stay updated with the latest techniques and safety standards, makes me well-suited for diverse plumbing challenges.

Osmosis Plumbing

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Frequently asked questions

Are you an insured business and do you guarantee your work?

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Need an expert?

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Osmosis Plumbing