Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely . We are insured for public liability up 25 million . If for some reason you are not happy with the work we have done and the issue is due to poor workmanship we will come back and rectify it or refund your money .

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was a while ago now but i was introduced to the job by a mate . After working for him for a while I found I liked turning dirty smelly carpet into clean fresh carpet , and ridding homes of pesty critters . I decided to go out on my own and the rest is history .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A couple with young children booked Parto's to clean carpet in 3 brms and lounge , they did it themselves with hired cleaning machine till now . When seeing the mother a few days later she said we where only a few dollars dearer but my husband and kids actually sit and play on the carpet now .

Question 4

What do you like most about your job?

Accepted Answer

Making our customers homes clean , fresh and bug free . Help taking some of the stress out of moving house . Meeting different people and saving them money.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

We believe the best way to clean your carpets is with a powerful truck mount steam cleaning machine and use only good quality detergents and chemicals . I think that would be a good question to ask .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take for the carpet to dry ? It depends on the weather and if you have fans and good circulation .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on being prompt and honest . If for some reason we are running late we will call to let you know .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we do a quality job at a budget price . We have no fancy overheads so we can keep our prices down. We are honest and reliable .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

With carpet cleaning we need to know how many rooms and approximate sizes . Is the property on ground level if not how many floors high . Any excessive staining or soiling . Are there any stairs , robes hallways etc. With Pest control we need to know how many rooms and approximate sizes .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Vacuum carpets prior to us coming . If the room we are cleaning is furnished move the furniture out as we normally just clean around it . Book ahead where possible not on the day you want it done

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you combine your carpet cleaning with a pest control treatment discounts will apply , This would benefit pet owners who are vacating there premises .

Question 12

What makes your pricing competitive?

Accepted Answer

Parto's offer Discounts when combining carpet cleaning with pest control . We also offer seniors discount . We have no fancy overheads

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge by the room . Price can vary depending on room size ( an average room is 3mts x 3mts ) and how dirty it is . Pest control can also vary it depends on whether its internal or external and what we are spraying for .

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in bond cleans . Parto's understand the expectations of both realtors and landlords so if your moving call us.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been involved in this industry for in excess of 15 years . We have a fully licensed Pest control technician and full public liability insurance .

Parto's Budget Carpet Cleaning & Pest Control

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