Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Cleaning, disinfection, and PPE

Question 4

How did you decide to get into your line of work?

Accepted Answer

Started working for a large company and learned the trade.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

All customers are favourites and we love delivering them incredible results.

Question 6

What do you like most about your job?

Accepted Answer

It provides us with a high level of satisfaction when giving our clientele amazing results

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long will the job take? The more time spent on the job, the more detailed and thorough the process will be.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can all stains and marks be removed?  No, sometimes a spillage will unfortunately cause permanent damage to the fibre which may result in dyeing it a different colour, chemically burning the material, and causing discolouration. We have the skills and equipment required to remove any type of non-permanent stain.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on being the best and this means that we prioritise customer satisfaction while delivering superior results.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We do not rush jobs so that we can move onto the next one. Each job is given the appropriate amount of time required to deliver you the best possible result.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Amount of rooms and the type of room for residential services.  Example:  Service(s) Required: Carpet Cleaning for 3 X Bedrooms, 1 X Hallway, 1 X Lounge/Dining, 20 X Stairs, and Upholstery Cleaning for 6 X Dining Chairs  Approximate square metres for commercial carpet cleaning.  Example:  Service(s) Required: Carpet Cleaning for approx 300sqm of carpet and Upholstery Cleaning for 50 X office chairs with upholstered bases and backs.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Remove as much furniture as possible from the rooms you want cleaned and place them in an area where they can stay for 24 hours.

Question 13

How do you normally charge for your service?

Accepted Answer

$40 per room for domestic carpet cleaning with the following inclusions and benefits:   Superior Soil & Stain Removal No Harsh Cleaning Solutions Used Stain Treatment Is Always Included Complimentary Deodorising Included Increases The Lifespan of Your Carpets We Always Pre-Vacuum Before Cleaning Amazingly Fast Drying Times - Hours, Not Days!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am an IICRC Certified Carpet Cleaning Technician and I have worked for other professional carpet cleaning organisations in the past and learnt from them as well. I am highly experienced in both residential and commercial carpet cleaning and was previously the lead technician of a team of 7 other techs and 3 casual offsiders.

PD Carpet Cleaning

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