Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and our employees are all covered by worksafe insurance too. We gaurantee all our work for 1 week.

Question 2

What do you like most about your job?

Accepted Answer

I enjoy the huge difference we make to carpets, Tiles and grout and windows. The contrast can be extremely striking. I'll never tire of hearing the words "How did you do that", "I never thought it would look like that again" or "wow I cant believe you got that stain out!!?"

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you steam or dry clean? Do you extract the dirt and debris or just buff the top? Do you use carpet shampoo or just hot water? Do you have more than one stain treatment method? Do you have referrals or reviews? Do you have examples of your work I can see on-line? Are you insured?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you pick up the keys from our agent? Yes we have a pick up and drop off fee of $20. How far do you travel? We will travel as far as you like, our rate is $50 per hour for travel. Do you have EFTPOS, yes we do. Do I have to meet you to pay? No, We can EFTPOS over the phone and email a receipt.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We do the majority of jobs for householders and businesses when the owners are out, we are trusted to do our job properly and lock up and leave. We are on time and punctual and will call if we are running early or late for unforeseen reasons.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are honest, Reliable and confident in our ability to perform. We are the trusted preferred cleaner for 5 different Real Estate Agencies in Bendigo. We are up front about pricing, so no surprises with additional costs once we've finished! Our job is guaranteed and our service is unmatched.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Date to be completed by, How many areas and do we need to pick up the keys? Do you want us to lock up when we leave? If so where will we leave the keys?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Vacuum before steam cleaning, book in an additional service for 10% off the total price, remove fly screens before we arrive for window cleaning

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Steam Cleaning - Carpet 4 rooms for $130, Upholstery $100 for a 3 seater lounge, $165 for a 5 Seater! Mattress Cleaning $80 King, $75 Queen, $70 Double, $50 Single! Standard T&C's apply.

Question 10

What makes your pricing competitive?

Accepted Answer

We use state of the art cleaning equipment, 2 vans equipped for all requirements so we offer awesome value for money. Using the best treatments and the ability to do it right the first time. Our pricing is the same as most dry cleaners which use much inferior and cheaper methods!

Question 11

How do you normally charge for your service?

Accepted Answer

We quote on-site for Tiles and grout & windows. Carpets are $50 for the 1st area, $30 each extra area,   including up to 16m2 per area and general stain & spot treatment. Large areas or heavily stained/specialised care can incur extra costs, we can advise you  what they will be. Chairs - $35 p/seat

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in Stain and Spot treatment, Including Ink, Wine, Urine, Food and any type of stain that can be removed. Shortly we will also be providing carpet recolouring and colour replacement.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

IICRC Certification (Institute of Inspection Cleaning and Restoration Certification) for Carpet Cleaning Technician and Advanced Stain Treatment, also removal of small burn marks. SCRIA Membership (Specialised Cleaning and Restoration Industry Australia). 5+ years Carpet cleaning

Porters Fine Cleaning

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