Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Pro Clean is fully insured, & guarantees every service provided, if the customer isn't happy, then we will do everything possible to fix any issues that may arise

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always wanted to own a small business ,& I was in the right place at the right time to build Pro Clean

Question 3

What do you like most about your job?

Accepted Answer

The best part of my job is seeing the satisfaction of the client after the job is done right, & knowing that I will be welcome to repeat the service next time it's needed

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The client should ask if the price includes stain removal, sanitising & deodorising  It's also good to know how long the technician has been operating

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question is , How often should I clean my carpet/lounge suite? The answer depends on the client, every home is different , but once a year is the standard

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Pro Clean always makes it a big priority to be as punctual as possible, there is nothing worse than waiting for tradesman to arrive!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We have won the business awards for 6 years in a row for our quality workmanship & provide the highest quality service in the industry

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Handy things to make your quote more accurate , can be a simple as how many rooms or lounge chairs to be cleaned, or single/double story home for pest control

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer can save money by making sure the quoted areas are correct, eg: one room = approx 3x4 m Sometimes if a 1 room price is quoted, & it is the size of two, then the price may have to be adjusted

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have many combination deals, basically the more services that are combined, the cheaper the overall price becomes, booking carpets & pest control is a very popular choice to receive a 10% discount

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive for the level of quality that the customer receives when a service is booked with Proclean , you won't find a business

Question 12

How do you normally charge for your service?

Accepted Answer

Payment options are, cash , credit card , cheque , bank transfer can also be arranged by talking to the technician on the day of booking

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialists in all aspects of steam cleaning & general pest management , also specialising in tile & grout restoration

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 14 years experience in the carpet & upholstery  cleaning industry & 5 years as a licences pest technician

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