Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Radius Carpet & Tile Cleaning Pty Ltd is a fully insured business that operates at the highest professionalism. Radius Carpet & Tile Cleaning does guarantee our work. If there is anything that Radius can do to insure that the customer is satisfied before we leave the job every customer will have the opportunity to inspect each area that has been cleaned and offer feedback or request that we answer any questions or tend to any aspects of the job requested by the customer.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My wife and I owned and operated a commercial/industrial cleaning company and we began cleaning carpet for our customers. We then enjoyed cleaning the carpets so much we ventured out into cleaning carpets for real estate agents and for home owners and renters. We love watching a carpet brought back to life with our steam/hot water extraction methods.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We once had to clean a carpet in an precious metals factory with major soiling that many other company's had attempted to clean with no luck. As we were setting up our equipment many employees of this large company commented on the fact that "cleaning that carpet is impossible!" My wife and I looked at each other with a grin and happily replied, "Were up for the challenge". When we came were half done with the job the same employees that walked by, walked by during a lunch break and they could not believe that we managed to clean the carpet we had cleaned. We simply thanked them for there feedback and continued to clean the rest of the carpet. We love a good challenge but we love a satisfied customer even more!

Question 4

What do you like most about your job?

Accepted Answer

I LOVE watching the positive reactions to the carpet cleaning jobs we provide our customers. There's nothing like the smile from a satisfied customer to make you feel good about a job well-done. We also love being able to provide a high quality carpet cleaning job within an industry flooded with sub-par cleaning professionals that lend a BAD NAME to the industry in respect to luring customers in with a low price and neglecting to tell the customers that they will receive POOR QUALITY in return!  We really enjoy listening to our customers who have had bad experiences with untrained, unqualified carpet cleaners and BLOWING THEIR MIND WITH OUR HIGH LEVEL of cleaning results.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

####ASK IF THE CARPET TECHNICIAN THAT WILL CLEAN THE CARPET IF CERTIFIED AND THROUGH WHAT CERTIFICATION PROVIDING ORGANIZATION!#### ####ASK THE CARPET TECHNICIAN TO EMAIL YOU THEIR CERTIFICATION NUMBER AND TO BRING THEIR CERTIFICATION CARD TO THE JOB FOR YOU SEE#### ####ASK THE COMPANY TO EXPLAIN TO YOU STEP BY STEP WHAT THE PROCESS IS THAT THEY WILL USE TO CLEAN YOUR CARPET AND THIS INCLUDES WHETHER OR NOT THEY ARE SKIMPING ON CHEMICALS AND ONLY USING WATER AND RIPPING YOU OFF!!!!####  Rip-off #1: UNBELIEVABLY LOW PRICE. To some degree, all of us are attracted to low prices because we want to work within a budget. But some carpet cleaners use price as the bait for their false and misleading advertising. They offer a cheap price - and then, once they're in your home, they pressure you into buying "add-ons." It's as if you were buying a car and found that the dealer was charging you extra for the tires and steering wheel. Carpet cleaning is not as cheap as some unethical carpet cleaners would like you to believe.  Rip-off #2: BAIT AND SWITCH. Dual process carpet cleaning describes the process of shampooing or heavy preconditioning, followed with hot water extraction cleaning. Unfortunately, unethical carpet cleaners often use dual process as a bait and switch technique. Here's how it's done: first, they "bait" you with a basic cleaning (single process) at an unbelievably low price. Then, when you call, they try to "switch" you to more expensive dual-process cleaning. If you don't fall for their switch and choose their basic service, you'll most likely receive poor workmanship using little or no cleaning solution and they will not guarantee their work.  Rip-off #3: UNSUPPORTED CLAIMS. "THIS CLEANING METHOD IS THE VERY BEST." You'll read this in almost every ad. You'll hear this from virtually every carpet cleaner. Remember this: The method that's best for you is the method that achieves your goal. If you want a method that dries quickly, then a method that takes a long time to dry isn't the best for you. So before you choose a carpet cleaner, identify your objectives.  Rip-off #4: OUT DATED BELIEFS. "HOT WATER DAMAGES YOUR CARPET." Years ago, many people believed this was true because their carpets were damaged by "technicians" who didn't know how to properly clean using hot water. But today, we know it's false. By washing and then rinsing your carpet with hot water, your carpet is thoroughly cleaned in the same way that the person who showers and then rinses off the dirt and soap will be much cleaner than the person who takes only a sponge bath is. Obviously, each carpet cleaner will be biased toward his own cleaning method. And each method does have advantages. So I suggest you look to what carpet manufacturers say. Shaw Industries, the largest carpet manufacturer in the world, recommends hot water extraction with a truck mounted unit.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Here is a list of the most commonly asked questions:  How does carpet effect the health of my family?   A survey conducted by the IICRC found that more than eight out of 10 U.S. homeowners feel their family’s health is directly related to the cleanliness of floors in the home. The survey results, in conjunction with other similar findings, also discuss a long-standing misperception that carpet is the least effective type of flooring when it comes to minimizing conditions that aggravate allergies. In reality, the opposite is true. Scientific studies have shown carpet to be more effective in trapping allergens keeping them from becoming airborne inside the home. The key is proper cleaning.  The IICRC offers 10 tips for simple clean-up to improve indoor air quality:      Keep Walkway and Entries Clean – Start by keeping outside sidewalks, entry areas, porches and steps clean. Sweep, dust, vacuum or use a leaf blower to remove soil and debris from entries to eliminate tracking into the facility.     Use Mats to Trap Soil at Entries – Outside and interior mats to trap and contain particles and moisture should be placed at each entry. This not only extends the life of carpet, it greatly reduces the quantity of particles that enter and build up within traffic areas, eventually becoming airborne.     Clean Shoes at Entries – Studies conducted by professional engineers on carpet dust samples indicate that fine particles containing lead are reduced by cleaning or removing and leaving shoes at the entry.     Purchase and Use High Quality Vacuum Equipment – A quality, durable upright vacuum with brush agitation is a must. Price is not as important as quality. Check trade or consumer magazines and expect sales persons to provide technically accurate information. Also, check the Carpet and Rug Institute’s list of vacuums that qualify for the Green Label Program at www.carpet-rug.org.     Use High Efficiency Vacuum Filter Bag – Using high-efficiency double-lined vacuum filter bags can filter out 99 percent of particles down to one micron or less in size. Avoid cheap paper filter bags that remove particles down to seven microns only. Small particles that pass easily through paper filter bags are a major source of respiratory irritation, as well as household dust.     Vacuum Frequency – Consumers should increase the frequency of vacuuming to stop soil from sifting downward and becoming embedded in the carpet pile. Vacuuming should be done more slowly in entry areas where most particle soils accumulate. Vacuum slowly over traffic areas two or three times.     Heating ventilation and air conditioning (HVAC) Filters – Use quality pleated or reusable electrostatic filters for HVAC systems.  Reusable filters have acrylic rods that vibrate and create a static electricity that charges soil particles, thereby attracting them to the filter. Anticipate a cost of between $50 and $100 for quality filters. Reusable filters should be removed and flushed free of collected soils on a monthly basis.     Clean the Carpet – Professional hot water extraction cleaning lifts and suspends fine particles of soil. Then careful extraction flushes them from carpet fibers.     Clean Other Soft Surfaces – Clean upholstery, drapery, bedding and other fabric surfaces regularly; wash linens weekly to remove allergens.     Control Moisture and Humidity – Dust mites and mold are the two most common allergens present in higher humidity climates. Dust mite infestation can be eliminated if the relative humidity of a home/building, not just a particular area, is consistently maintained below 50 percent. ____________________________________________________________________________________ Customers commonly ask us if there is a discount that we can offer them.   We tell our customers all the ways that they can save money before we show up at the door like pre-vacuuming, moving the furniture they want moved to clear the area to be cleaned and we ALWAYS INSTRUCT OUR CUSTOMERS ON THE SPECIALS AND/OR PRICE DEALS THAT ARE BEING OFFERED AT THE TIME OF CONTACT even if they don't ask us. We strive for satisfied repeat customers.  We are also commonly asked if the dry-carpet cleaning method is as good as the steam (hot water extraction) method of cleaning. The steam cleaning (hot water extraction) method is the method recommended by the major carpet

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Radius Carpet & Tile Cleaning is a family owned business that believes that our word is our bond! As the owners of the business we are committed to the company's success and are in involved in the day-to-day operation and management of the business. We are focused and extremely dedicated to sustaining close contact with our customers to ensure total customer satisfaction. We We do not succeed when we do the first job for you...we succeed when you call us back because you are were SATISFIED WITH US THE FIRST TIME YOU USED US. We strive for continued relationships with our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Radius values our customers and will provide the highest level of carpet cleaning quality possible Radius only uses professional strength cleaning, deodorizing and protection solutions Radius uses powerful Prochem truck mounted hot water extraction equipment which is the Gold Standard in the industry. Our truck mount provides the horse power, heat and suction necessary to clean the most soiled carpets and tiles leaving them at their best. Radius cleaning technicians are IICRC certified carpet cleaning technicians which means we know what we are doing when it comes to properly and safely cleaning your carpet and tiles and had to pass and in person examination and demonstration of carpet cleaning and restoration skills Radius is an owner operated, fully insured, professional company Radius provides transparent honest cleaning services Radius Cleaning is a family owned business that has 25+ year's experience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote we need to know what level of quality the customer is looking for before any other questions are asked. If the customer is looking for CHEAP and NASTY...well Radius is NOT your company. I pride myself in bring the highest quality carpet cleaning job, which means that we will NOT be one the cheap company's that is negatively affecting the industry for TRUE PROFESSIONALS. In addition: the type of carpet, state of the carpet with regards to heavy to light soiling, if they will vacuum the day the job is to be done, if any furniture needs to be moved, how many areas of carpet will need to be cleaned and the dimensions of the rooms that need to be cleaned in meters, and if customer is interested in Teflon carpet protection ( For example: Customer 1 needs a Berber (loop) carpet cleaned, customer will vacuum before we arrive, customer does not need us to move any furniture, there are five rooms that measure 3X4 meters, and I am interested in the Teflon carpet protection)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer can save money by: ~being very clear about exactly what they need done versus what they want done ~vacuuming the carpet prior to arrival ~moving furniture and furnishings prior to arrival ~referring Radius Carpet & Tile to family, friends and associates

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Radius Carpet & Tile Cleaning will offer all Oneflare customers  a  rebate, free deodorizing to customers that refer us to their friends and family. We value word of mouth referrals and we will take care of our customer that refer our services.

Question 12

What makes your pricing competitive?

Accepted Answer

Radius Carpet & Tile Cleaning has pricing that is competitive and based on quality, because we do not mislead our customers by offering super cheap LOW QUALITY carpet cleaning jobs only to arrive at the job and try to UPSELL THE CUSTOMER on services that are standard for any IICRC certified company. IF THE PRICE SEEMS TO GOOD TO BE TRUE...IT IS! We offer HIGH QUALITY steam cleaning with professional quality, safe industry approved cleaning solutions that leave your carpet at a neutral for near neutral (not attracting dirt and soiling) Radius offers premium carpet cleaning that yields the best results and helps to restore/preserve your carpet, which in turn allows you to enjoy the full and extend the life of your carpet.

Question 13

How do you normally charge for your service?

Accepted Answer

Radius Carpet and Tile Cleaning will provide with either an on the phone quote for most jobs as photos can be texted or emailed for a more efficient quoting process. The prices that Radius Carpet and Tile Clean will be determined by the following: The type of carpet that will be cleaned, the amount of carpet to be cleaned as determined by the number and or the size of each room, the level of soiling or staining of the carpet. whether or not the customer wants to pay for pet stain or odor removal. Our rates will commonly be $30 for a normally soiled carpets and $35 for more heavily soiled carpets in bedrooms and stairs. Lounge/living rooms will generally be $50 as they are larger than the standard 3x4sq meter bedroom. An extremely large bedroom could incur a greater charge.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Radius Carpet & Tile Cleaning specialises in carpet cleaning, stain removal, pet stains (odor) as well as upholstery and mattress cleaning. The members of Radius' family business are IICRC certified technicians.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience, skill, qualifications, training: The owner/operator possess over 10+ years of industry experience. IICRC certified, which means that we have attended carpet restoration classes and passed an in person examination that demonstrates our knowledge of how to best clean and restore your carpet and tile to the best state possible. Radius Carpet and Tile Cleaning will effectively listen to the customer to ensure that you are satisfied with the job provided.

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