Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We maintain the highest level of details and work in all jobs and use quality control measures so as a client you can be sure your technology is safe with us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Created from the merger of 4 Queensland businesses, Real Bytes was Founded in 2017. As a result, Real Bytes brings over 25 years of IT and business management experience.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I cannot sing the praises of Real Bytes team enough! From the smallest of IT issues to the largest and more complex, these guys are there – at the end of a phone, email or in our office. Their response time and eagerness to solve the issues and let us get on with our business.

Question 4

What do you like most about your job?

Accepted Answer

We have a fantastic team that love everything about technology we live and breath IT, We want to bring this passion and enthusiasm to our clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

"Can You Tell Me How Many Billable Hours This Might Take to Fix?" "Do You Have a Minimum Charge?" "Do You Charge Extra for In-Home/Business Service?" "Do You Guarantee Your Service?" "Will You Save My Files?"

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"When Might I Be Able to Pick up My Computer?"  It's important to ask when you might be able to pick up your computer. If you're not getting in-home or in business service, Generally you should be able to pick up your PC in 24 to 48 hours, However one of our technical staff will make contact.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Created from the merger of 4 Queensland businesses, Real Bytes was Founded in 2017. As a result, Real Bytes brings over 25 years of IT and business management experience.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Working closely with our partners we can provide cost effective, Digital solutions and support for your business. Information Technology & Services

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What's your timelines? Is there a date you need to finish by? Is that an external dependency (event or something outside their control).  What's your budget? You don't need a number, just a range.  Have you worked with a professional before?  Is This the First time the problems been seen?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide as much information as possible error codes, lights, sounds. The more information provided the better.  2. Be clear and concise on what you require  3. Respond to quotes and information requests as quickly as possible tis helps reduce the time to complete the job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Travel ( Within Brisbane Metro) on All jobs before June 30 2019.  New clients business free quote and scope on all jobs in 2019.

Question 12

What makes your pricing competitive?

Accepted Answer

Our Staff are passionate about technology. We truly enjoy diagnosing and repairing technology problems for clients. We believe in innovation, our staff are not just trained to fix the problem but provide solutions and long term advice.

Question 13

How do you normally charge for your service?

Accepted Answer

depending on the level of Service and complexity of the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Real Bytes utilizes smart job tracking and monitoring software to alert to any issues before they affect the business and clients.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With excellent IT operational planning skills and very experienced ICT staff, Real Bytes has the practical experience with excellent project management abilities.

Real Bytes Pty Ltd

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