Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Refresh Carpet Care is an Insured Business and our cleaners are Police Checked for your peace of mind! If for any reason, you are not satisfied, we will re-attend your property withing 24 hours to rectify the issue areas at no extra charge where possible.

Question 2

What do you like most about your job?

Accepted Answer

We love meeting new people all over South Australia, building relationships with long term customers. Its a great pleasure to see a happy customer upon completion of the job!

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Questions a Customer should always ask before seeking carpet cleaning are: 1. Is the cleaner Insured? 2. Does the cleaner have a police clearance? 3. Are the Chemicals safe to breathe in, Environmentally Friendly & safe for pets and kids?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A few common questions we get asked are: Q: How long do the carpets take to dry? A: Generally 1-3 hours. Q: Are you able to come after hours? A: Yes, we are highly flexible and happy to help where we can!

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being a family owned business, we greatly appreciate the trust of our customers and we represent our business with Friendly, Reliable, Professional & Honest Service!

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Why choose Refresh Carpet Care?  - Carpets Dry within 3 Hours - No toxic Chemicals, Safe for Babies & Pets - Reliable Service -Ontime Everytime -Police checked -Fully insured -Environmentally aware, using Biodegradable products

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Refresh Carpet Care we respect those who are elderly or disabled and we offer extra discounts to those who are of this category. Just let us know if this is the case and we'll be happy to give you a further discount of the quoted price!

Question 8

What makes your pricing competitive?

Accepted Answer

At Refresh Carpet Care, we quote per Job at a fair price. This eliminates the chance of getting a bill which is over-priced, due to the job taking longer than expected (eg. Hourly Rate).

Question 9

How do you normally charge for your service?

Accepted Answer

At Refresh Carpet Care, we charge according the the Job, not an hourly rate. We do this so that the customer knows the total cost before the job is done. This eliminates and unexpected charges (excess hours).

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Here at Refresh Carpet Care, we specialise in providing Carpet & Upholstery Cleaning at a high standard which is accepted by Real Estate Agents, Commercial Clients & Residential Clients.

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