Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a fully insured company offering peace of mind for our customers, we have Public Liability insurance which is 10 million and Professional Indemnity insurance which 1 million on any one claim

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have spent over 25 yrs in building and construction working as a carpenter/builder, site foreman etc, running projects so moving into running my own inspections business was an easy decision

Question 3

What do you like most about your job?

Accepted Answer

I enjoy being able to help customers make an informed decision on the biggest investment they may make in their life whether it be for an investment, newly constructed home or their place of residence.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your qualifications to conduct the Building Inspection, Are you a licensed Pest Inspector, Do you hold current relevant insurance policies especially Professional Indemnity as this covers the client, what is included in the report as reports can vary a lot, are their photos.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions are varied but I always answer the clients/customer with honesty and try to give them the information they require to make an informed decision

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I offer a 100% money-back guarantee to my customers, and always time up on time and strive to provide my clients with a detailed and accurate assessment and report of the property.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

WHY CHOOSE RESICERT? A fully comprehensive report will be provided including photos We are the only Quality Assured Inspection Company in Australia operating to ISO9001 standards We fully comply with Australian Standards 4349.1-2007 A professional company offering accurate and detailed reports

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

General the size of the property, what inspection service you need, age and location etc. General, I cover all suburbs and my prices are fixed and don't vary a great deal.

Question 9

What makes your pricing competitive?

Accepted Answer

I offer exceptional customer service and always keep the customer informed with a debrief by phone or in-person if the client is present at the inspection to let the client know what my finding were, prices are very competitive for the service and level of reports produced covered by all insurances

Question 10

How do you normally charge for your service?

Accepted Answer

All prices are fixed and agreed on with the client before conducting the inspections and always includes GST, and I offer an easy quick online payment service for the clients convenience and a bank deposit if preferred, and my reports are then issued by email.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I offer a wealth of expertise and specialise in finding issues or potential problems within the property that the client may be building and need a Handover Defects Report on or Pre-purchase inspection for a home you may be buying and would like to know of any potential problems before purchase.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 25yrs experience in building and construction working as a carpenter/builder on both commercial and housing, spread over various projects ranging from small to multi-million dollar projects. I am also a licensed pest inspector and have an eye for detail, and offer a wealth of knowledge.

Resicert Building And Pest Inspections

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