Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am fully licensed and insured and guarantee my work if I am at fault I will rectify a my own cost. Current public liability insurance is in place.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was in a technical high school and my cousins friend offered me a job as a plumbing apprentice so I gave it a try and liked it. I worked on some amazing projects and it great to say that I was involved in bringing it all together.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who's son put all his star wars toys into the toilet and flushed it with out them knowing it. The expression on her face when I pulled out the toys form the drain was priceless.

Question 4

What do you like most about your job?

Accepted Answer

I like the challenge of finding and repairing problems. I also like to meeting my customer and their gratitude on a job well done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask to see a current license and ask for previous customer satisfaction and experience. They can get feedback from your existing customer base

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost? I usually give them an rough estimate of the costs and 90% of the time it is spot on.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My years of experience in the maintenance and renovation of plumbing. Most older plumbers get of the tools and I just love my job and will keep on doing it as long as I can.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have more than twenty years experience in the trade and also a good problem solver can identify problems fast and find the best way to solve it. Friendly mannered and willing.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Product information and if they want a different product I would have to inspect the site first to see if it would be according to local standards

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By arranging a time over the phone. By being home at the arranged times and by formularising themselves with there plumbing connection points

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I will give a 10% discount for the pensioners that will be on my labour only as there's no markup on materials

Question 12

What makes your pricing competitive?

Accepted Answer

My price is one of the lowest in the area as I don't have a lot of overheads to cover. I also give a 10% discount for pensioners.

Question 13

How do you normally charge for your service?

Accepted Answer

On the maintenance side I charge first hour and then every 1/4 hour there after. On the renovation side l would give a quote on the whole job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I am good at problem solving and that suits the maintenance part of plumbing. Also done a lot of kitchen and bathroom renovations in the past that I am very proud of.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a fully licensed plumbing contractor and also hold a gas fitting license. I have been doing plumbing since the mid 90's and I am still learning new tricks.

Revive Plumbing And Gas

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