Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Public and Products Liability Limit of Liability Public Liability $10,000,000 Products Liability $10,000,000 Property in Your Custody or Control $250,000 Driving Risk $50,000

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

If I book a job. I always show up on time. Reliability is paramount in everyones busy schedule. 'We'll be there'

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

ROC Automotive is a family run and operated business, we offer only quality mechanical services using the best parts available on your vehicle at a very competitive price. If your looking for honesty, friendly and a reliable mechanic then call us and ask for Colin

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

VIN number - can be found on your registration papers Petrol or Diesel engine Detail of repairs needed i.e front of car drivers side etc.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Top up engine oil regulary Check tyre pressures Call me if you hear unusual noises straight away Provide details of how your car drives upon booking it with me

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, minor service and registration inspection for $200.00*  *Applies to 4cyl vehicles up to 5 litres of semi synthetic engine oil.

Question 7

What makes your pricing competitive?

Accepted Answer

I have researched the market, I generally charge $90ph + which is competitive for Sydney, this includes a call out fee.

Question 8

How do you normally charge for your service?

Accepted Answer

Every car is different, and manufacturers specifications change from car to car, so as a guide I use the following pricing: Minor / general service $180 Medium service$260 Major service $450 Conditions apply to these proces and are used as a guide for vehicles that have generally exceeded 200,000km

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I worked pre delivery for many companies, enabling a strong skillset in aftermarket installations such as nudge bars, bullbars, side steps, stereos, DVD's, parking sensors, indash camera's etc.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in many delearships over my 20 yr career such as Ford, Hyundai, Nissan, KIA, BMW, Mini, Mitsubishi to name a few, also worked with diesel engine in the marine industry for a number of years.

ROC Automotive

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