Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, our business is fully insured with professional indemnity and public liability insurance. We guarantee that all of our web design work is fully signed off prior to any implementation, plus provide transparent ranking results that we have achieved over the past 3 months.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was in charge of a small business division at Melbourne IT 8 years ago, and my responsibility was to generate a profit in a very competitive market. I realised that I had acquired a passion for innovating and finding a way to create opportunities using search engines and the latest web conversion techniques. My passion and experience over the past 8 years has only got stronger.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The most satisfying story was helping a previously struggling business generate 85K in new sales over the past 3 months.. this resulted in receiving a big unexpected hug when at the latest small business convention.

Question 4

What do you like most about your job?

Accepted Answer

Clearly the most satisfying aspect of roiconnect.com.au is helping small business owners achieve success in a business they are so passionate about. I also love discussing new ideas and concepts on how we can win market share from their competition.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How does the business measure success with their clients?  What are the best sales results they have generated in competitive markets? Also, in the past 3 months provide examples of new processes, or innovations you have introduced into your business to achieve better results for your clients.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers usually ask for recent examples of our web design portfolio or work we have done for similar styles of business. Business owners also want peace of mind that their investment will be worthwhile and we can achieve the results they are looking for. This is why we spend considerable time understanding our clients needs so we can under promise and over deliver.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The brand roi connect stands for return on investment for small business. All of our processes from initial consultation to web design and SEO processes are all designed to improve the number and quality of sales leads you receive every month. I am confident this ethos shows our commitment and transparency to deliver the best results for our customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have 15 years experience with over 200 different types of businesses across Australia. We know what works and what it takes to deliver sales leads for your business. No guesswork or theory, just results.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what results you would like to receive in the next 6 months. This could be certain rankings for keywords, number of sales leads per month or even the $ revenue you would like to generate. Also, any information on the background to your business or experience with search engine marketing in the past would also be helpful.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Write down the number of sales leads you are currently receiving, then the number you would like to receive.  Also, clearly define your target market, the most important products/services you would like to promote.. plus provide access to your current Google Analytics account if you have one

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are prepared to offer all one flare customers the free set up of a tailored Adwords campaign, plus $150 in FREE clicks when you purchase one of our website design or SEO packages.

Question 12

What makes your pricing competitive?

Accepted Answer

Our 15 years experience means our business has develop unique processes and intelligence on the best and most cost effective ways to convert website traffic, plus achieve high rankings in Google in the shortest possible period.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer a FREE consultation.. understand the needs of your business and then tailor a solution that has a set monthly fee for a minimum period of 4 months.  We have  flexible approach so our customers can upgrade or reduce their spend based on the results achieved.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have a diverse range of experience over 200+ industries.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our teams are all university qualified, Google certified and our company invests in a minimum of 20 hours training for each staff member every month.. to ensure our team offers solutions that gives your business an edge in the marketplace.

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