Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured through Lexon Insurance. The consumer guarantees under legislation apply to our legal services.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require clients to disclose their Covid-19 status. However, we may require masks to be worn in face-to-face consultations

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

In accordance with legislative requirements

Question 4

How did you decide to get into your line of work?

Accepted Answer

The Principal of Greyson Legal is an experienced lawyer having provided legal services for 22 years. The decision to be a lawyer is based primarily on the idea of providing people with accurate information and legal advice so they can avoid unnecessary risks which could adversely impact their lives.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We have assisted a number of Franchisee clients experiencing disputes with their Franchisors to obtain a surrender of their Franchise Agreement and to continue trading on their own behalf. This is a great outcome for our clients as it avoids litigation and significant legal costs, enables our client to trade as a going concern and removes a major stressor in our client's lives. It gives us great pleasure to be able to assist our clients in this way.

Question 6

What do you like most about your job?

Accepted Answer

We enjoy assisting our clients to resolve questions and problems, whether complex or minor, that arise and help clients achieve their particular goals.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

For legal services, clients should be looking to confirm that the professional is: properly qualified; experienced in the legal area in question; able to dedicate their time to the matter promptly; able to provide quality legal advice; and provide services that are cost effective.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

As a broad based legal practice, the types of questions we receive vary and really depend on the nature of the matter. There are no common questions in that sense. Each matter is considered on its own merits.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on being approachable and able to provide professional and confidential legal services.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Although we provide a broad based commercial legal practice, because we have a focus on franchise law and intellectual property law, we can provide more specialised legal services in these areas. This sets us apart from other law firms.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To assist us in providing a costs estimate, it helps us if: (a) we know the type of matter (b) you can provide us with supporting documents or other related communications (c) if it is a business matter, what structure the Business operates through.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The clearer and more comprehensive the instructions and supporting documents we receive from you, the more accurate and timely we are able to provide legal advice. This can assist in reducing costs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer reduced fees for initial face-to-face consultations.

Question 14

What makes your pricing competitive?

Accepted Answer

As we are not city based, we do not incur the same level of costs that larger city firms experience. This allows us more flexibility to offer reduced fees and compete with larger firms. And because we adopt a fixed fee pricing model, clients obtain more certainty on costs early in their matter.

Question 15

How do you normally charge for your service?

Accepted Answer

We endeavour to charge on a fixed fee basis wherever possible. Depending on the particular matter, we may charge a combination of time-costed work and fixed fees or just time-costed, but we inform our clients early in the matter of our costing method and estimated fees.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are experts in franchise law and have an additional focus on intellectual property law. We act for a number of Franchisors with franchised outlets across Australia and interests internationally. If you are an established Business owner and considering strategies to grow your Business, we can assist you to use franchising for Business growth. We also represent a number of clients as Franchisees, assisting them with the acquisition or sale of their franchised businesses.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The Principal of the firm, Raymond Duffy has 22 years legal experience; is a member of the Queensland Law Society and holds a Bachelor of Laws | Bachelor of Commerce | and Graduate legal qualifications. We consult closely with a number of our Business clients, across a variety of industries.

Greyson Legal

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