Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are required to hold insurance as stipulated by the Tax Practitioners Board. Always use a registered Tax Agent.

Question 2

What do you like most about your job?

Accepted Answer

At SMADA Accounting Solutions we pride ourselves on delivering a high standard quality service. We enjoy the client contact and working with clients to fulfil their taxation requirements.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

When dealing with your taxation requirements very sensitive and personal information is discussed. Always ask if the tax agent is registered with the tax practitioners board and ask for registration number.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients ask all sorts of questions, usually about what deductions are allowable. We always provide reasoning behind why a deduction is allowable and why some may not be.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry for many years and specialise in online/phone tax returns. We make ourselves available when you are, the SMADA way

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

SMADA Accounting Solutions has worked hard to maintain our quality standard and reputation for our specialty services, not only from our clients but also our colleagues too. Our specialty services include business advisory, tax returns, company financial statements and bookkeeping.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The main factor affecting the time needed to prepare a tax return is the complexity of your taxation circumstances. Rental properties, trading under a sole trader ABN and capital gain calculations are three main components affecting complexity

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Have any relevant documentation on hand such as PAYG summaries, potential deductions, Health insurance documents - A typical appointment is usually about 45 mins to an hour depending on complexity - Typically your return is processed within 14 days by the ATO

Question 9

What makes your pricing competitive?

Accepted Answer

We embrace technology to allow us to work from anywhere reducing our overheads which helps us pass a lower price to our clients. Through embracing technology we make sure we are available when you are.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge at a fixed price upfront with scope of service established before commencing any work. We tailor packages to suit your circumstances and requirements.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our specialty services include business advisory, tax returns, company financial statements, bookkeeping and Business Activity Statements. We cover the Melbourne metropolitan area and embracing technology to work with our clients the SMADA way, we have now expanded our service area to cover Victoria

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Joined together by their passion for numbers and business advisory solutions, the directors at SMADA Accounting Solutions bring together their diverse backgrounds, expertise and experience from a broad range of industries. SMADA Accounting Solutions began its initial concept in 2012, when the direct

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