Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with public liability insurance , and we offer lifetime guarantee on installation and workmanship on all jobs.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Lucky accident as a teenager , i fell into it really , like most kids , not knowing what i wanted to do with my life .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have one particular customer who i changed a power point for 10 years ago , since then i have been back many times and also ended up refurbishing a building for their new offices.

Question 4

What do you like most about your job?

Accepted Answer

The electrical industry is quite varied with the types of work that come up and no 2 work days are the same . I get tremendous satisfaction from good customer feedback , quite often for example we will install new LED lighting thru out customers house's , and i love to see the reactions .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should always discuss the job and get some feedback and suggestions . If it's a big job like a switch board , you should always get a quote .It's always good to check for online referrals and references as well .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is your hourly rate . answer $90 per/hr . Do you give free quotes . answer Yes we do . Will there be a mess Answer Probably ! , but we always clean up afterwards. Do you do after hours callouts ? answer Yes we do .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a long established local company with over 30 years experience in the electrical industry . Our job satisfaction comes from happy customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a locally owned and operated company with over 30 years experience . We offer lifetime guarantee on installation and workmanship . We strive to offer you the best service and advice and use only quality products . Free quotes and advice .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If it involves running new cabling , really need to know how good the roof access is .If it is lighting , how much do you want to spend , how much lighting is needed , will it need dimming , type of lighting preference ie recessed or surface , where will it be switched from .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Most of the time we can buy better quality products cheaper than the customer. If you are renovating talk to us first , being organized can save mistakes , like not putting in cabling etc. We can give good advice on products to save you money , such as lighting.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With the new smoke alarm legislation in place many rental and private properties have out of date or non functioning smoke alarms , we can install new Clipsal Photoelectric smoke detectors from $140 + gst each . We can also offer quality LED D/L's from $20 per fitting.

Question 12

What makes your pricing competitive?

Accepted Answer

We have the experience and skills to offer the best solutions for your needs and complete the job in a timely manner.

Question 13

How do you normally charge for your service?

Accepted Answer

We can quote on your job or work on an hourly rate , it depends on the customers needs.If the job is not straightforward we will inspect it with you ,make suggestions and give you a cost estimate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cater to all aspects of the trade , no job too big or too small , from changing a power point or installing energy efficient lighting to switchboards , office refurbs or industrial work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have very experienced tradesmen , and we don't use apprentices or trades assistants , so you don't get charged for someone to learn.

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