Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes of course. Our business is insured and we offer a guarantee on our work.   We pride ourself on quality car maintenance, You can trust your car with us

Question 2

How did you decide to get into your line of work?

Accepted Answer

Ive loved cars for as long as I can remember. When i finished High School I trained to be a mechanic and have remained in the industry due to my love for cars and the performance side of cars and car racing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many customer stories however as mentioned at Sposaro Automotive we feel very proud to have retained longer term customers.

Question 4

What do you like most about your job?

Accepted Answer

I love the performance side of cars/ I have run my own business for over ten years now so I enjoy seeing my repeat and loyal customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they have insurance?  How long have they been in the Industry and worked on cars?  Are they accredited with the VACC and RACV?  Do they have the relevant qualifications to perform their role?  Are they up to date with the relevant technologies?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

My customers ask lots of different questions and I welcome them as its great for customers to understand what is happened to their car or how they can provide post service car at home.   My regular and long term customers tend not to ask as many questions.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Ask our customers they tell us!   We treat our customers with dignity and respect - We are clear and honest.   Providing quality car maintenance -  You can trust your car with us

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Read what our customers say about us - they trust us and majority of our customer base have been clients with us for at least 5 years.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Specifics of the job How much the customer would like to spend  Whats most important for the customer  Customer / Car history

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be clear as to what you would like done  2. Set a clear budget  3. Communicate clearly  4. Always confirm costs and prices to ensure the customer and service provider are on the same page

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For any new Oneflare Customers Sposaro Automotive will offer 5% off Service fees (excluding any parts) and a free gift on your first visit.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are fair and generally (depending on what work is done) Sposaro Automotive will provide a guarantee with the service. E.g. For whatever reason should a customer not be satisfied with their service they can bring their car back free of charge.

Question 13

How do you normally charge for your service?

Accepted Answer

Our prices are reasonable and fair, thats what our clients tell us! As all cars are different and the service will be different per customer we would discuss any charges directly with the customer and agree the best way forward with the customer.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Sposaro Automotive we specialise in a range of services the full list can be found at our website www.sposaroautomotive.com.au   The main work we do is General Mechanic Work such as services and larger or more complex jobs, Fleet Cars, Performance Work and Roadworthy Certificates.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Joseph Sposaro is the owner of Sposaro Automotive. He is TAFE qualified in addition to being up to date and current with the latest technologies. Sposaro Automotive is also a member with the VACC and RACV.

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