Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are covered by Professional Indeminty Insurance, ie Law Cover, as well as Law Society of NSW limited liability scheme.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to worke as a legal secretary which I enjoyed my job a lot and have met a lot of associates. They all encouraged me to go for further study to advance myself. I have taken up their advice and completed Bachelor and Master degrees in Law and become a solicitor.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have always try to build friendships with clients to make clients open up to me which in turn make my work easier as well. I have received shopping bags and chopping board made by my client in jail and aslo receive lettesr from other clients every now and then.

Question 4

What do you like most about your job?

Accepted Answer

Very challenging. No matters are the same. It is very facinating to read different cases and absort the reasoning from judges.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The possible outcome of the matter to be deal with, the costs and the time required. It would depend on the type of legal matter though.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most clients would like to know the costs of my services and I usually ask them whether they have a budget.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a person with strong work ethics. As a business owner, I know exactly how the client would feel if thing does not get done in timely manner and correctly.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are the newly established general law practice. Since we are new, we are eager to build up our reputation and will put 100% effort toward to our work.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the type of matter which need to be dealt with and the complexity of the issue and the length of time required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Meet up with the solicitor to discuss issues face to face. Decide on hourly fee or fixed fee basis. Enter into the cost agreement, to get estimate cost.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are happy to negociate with the professional fee we charge. We are fully aware that huge fee can cause a lot burden of the client financially.

Question 12

What makes your pricing competitive?

Accepted Answer

We are not expensive compare to other firms. Low fare does not effect our performance and we do try our best to accommate clients' needs.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge hourly rate which is between 250-300 an hour. However, depending on the clients' need, we are happy to enagage in fixed fee basis services.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are a general practise. We only take the matter on board when we are 100% confident that we can deal with the matter correctly and properly.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The principal solicitor has Bachelor degrees in Science as well as in Law. She also has Master degrees in Intellectual Property as well as in Law majoring in Commercial Litigation. She also runs a small business so she is very familiar with contracts, lease etc.

Sunny Chen & Associates

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