Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our truck have a fully comprehensive transit policy which covers your belongings whilst they are in transit from flood fire rollover theft and accidents.Due to restrictions placed on removals businesses by the government, we are unable to offer full coverage but can source cover if requested.

Question 2

What do you like most about your job?

Accepted Answer

We like being part of a process that when implemented the right way gives you a sense of pride and satisfaction that you've delivered a successful move for your client.All the training, experience,pre-planning and skilled staff have come together to make it possible.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you available for dates requested? Is there any extra or other charges I may incur for any reason? Do you charge door to door or depot to depot? What should I do with my valuables when Moving? How long will my relocation take? Will the price change for my move? Are you insured?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All tailored moving solution staff take customer service very seriously regular audits in areas we can improve a service are ever evolving.25 years of experience in the industry have told us that key attributes for a successful move are communication, experienced staff with fully equipped trucks.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Tailored Moving Solutions QLD is a personalized moving solutions company committed to offering the best Interstate, Regional and local removals solutions for commercial and domestic furniture relocations nationwide.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A detailed inventory will need to be provided.Any relevant pick-up and delivery address details stairs access issues for vehicles if any.What services you require Packing, Valet unpacking, Packing materials , Specialty items and heavy lifts Pianos, pool tables etc.Preferred dates,Vehicle Relocations

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Booking your Removalist well in advance of your moving date.Taking only essential items of furniture can save $$$ as volume will be reduced. All loose items are packed in boxes of a uniform size to maximising the space allocated for your move.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

To kick off the year on a positive note we are offering a 10% discount on any relocation booked in during the month of January .

Question 9

How do you normally charge for your service?

Accepted Answer

We take into account all aspects of each individual relocation such as distance, cubic volume and time requirements requested by the customer. Our charges are completely transparent and a full inventory is collected via our moving calculator with all the relevant information provided by the client.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in providing a tailored interstate furniture removal service that is unique to each client as no two relocations are the same and every client from our large commercial client base to our smaller domestic clientele receive the same high level of service we pride ourselves on.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We take customer service and the ability to provide a service that is tailored to each individual business or client very seriously.Our modern fleet of fully equipped trucks and highly experienced, professional, and courteous removalist teams are key attributes of our success in the industry.

Tailored Moving Solutions Queensland

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