Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer unlimited revisions on all design work to ensure you’re happy with your project. If you’re not happy with the completed works we offer a money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Starting of as a sign writer, I than learnt the art of screen printing. All of which involve graphic design which I immediately love and decided to invest my dedication to.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Working with customers who have had a bad experience previously. Being able help them with their project to see the excitement at the end and receiving an email of gratitude.

Question 4

What do you like most about your job?

Accepted Answer

The ability to create a unique design that grabs people’s interest and attention. When love what you do, you live what you love.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is you turn around time? Do I own all assets at the end of project? What files will I receive? What guarantee do you offer?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have completed projects for some of Australia’s most well known brands. We always aim to exceed our customers expectations and provide fast response times to answer any queries you may have.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We create bespoke design, no copy and paste here. We have experience across several creative industries and offer unlimited revisions with a money back guarantee.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A detailed description of your project and the due date your project is required is all we need to commence.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Please have a detailed description of your project requirements. 2. Include any reference material that may help with the design process ( Images, Colours, etc. ) 3. If you need to make changes, please try include as many as you can at a time.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer 10% off your first order, and other special offers and discounts a for on going projects and loyal customers.

Question 11

What makes your pricing competitive?

Accepted Answer

We love what we do, so we’re happy to save our clients money and still provide a high standard of work.

Question 12

How do you normally charge for your service?

Accepted Answer

Every project is priced accordingly to our clients requirements. Some of our services have a fixed price. We feel our pricing is highly competitive for the exceptional quality our clients receive.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our specialty and strength would be branding, but we are more than confident in producing high quality in other disciplines and media.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 18 years industry experience across several disciplines including graphic design, web design, screen printing, sign writing and more.

The Black Mark Creative

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