Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are Insured and we guarantee the work to be up to the customer's complete satisfaction or we go back.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was a convenient option 11 years ago after working in welfare in Sydney for 20 years Too young to retire and needing lots of exercise.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

An elderly woman was moving after 50 years and after the removalists had done their bit she still had a small truck load left that had to go to the new address. We helped her get the truck, loaded and delivered what was left and then completed the clean.

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people. Developing new relationships. Maintaining the integrity of the business. Ensuring that everyone comes out looking like a winner.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Everybody is looking for certainty so a minimal check should include the following Business credentials. Insurance. Length of business Representation

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Does the cleaning of windows include frames and tracks? Do you provide your own products? Do we do ovens? Yes we are a complete domestic cleaning business where we provide everything and clean everything.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Been a local business for 11 years now. Still got good reputation and plenty of returning customers to compliment the regulars.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we've got the eye for detail + value and a 10 year record to back it up. Guaranteed bond returns provided it's only cleaning.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

This is why we stress the importance of the onsite quote Size of the property Condition of the property Work required doing.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Time is money so here are some tips to save both Children's toys packed away. Washing up done. Garbage out.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are offering a Mini-Spring-Clean for $190.00 for after school holidays and a limited time. We're using an old ad I made featuring Betty Boop and she's become our new logo also.

Question 12

What makes your pricing competitive?

Accepted Answer

We're running a legitimate business paying tax & contractors with insurance back up and we can offer more of a work guarantee for a competitive price.

Question 13

How do you normally charge for your service?

Accepted Answer

Usually we're based on an hourly rate but where the hire of skips and trailers with dump fees etc are concerned, we put in quotes based on hourly rate + hiring etc. For the past 10 years we have always provided as a first option, the Free + No-Obligation On Site Quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in building and sustaining mutually rewarding relationships. Our Motto is "Win, Win, Win" We want the Customer to be Happy to have chosen us to do the work. We want the Worker to feel valued and be Happy to do the work. And if both those requirements are satisfied then we are Happy.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than 8,000 jobs done locally over the past 10 years including Regular, Bond Return, Spring & Builder's Cleans.  That means anything domestic and we can supply everything for a Bond clean including carpets, blinds, windows, ovens & the garden. One Stop Shopping for Your Convenience.

The Gleam Team

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