Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured. We ensure the work is up to standard by having a post job inspection.  If the customer and I are not satisfied then the crew will return to complete the work at no extra charge.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Seven years working with vulnerable people to maintain our customers gardens. Frequent referral by our customers to their family and friends.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We are qualified, insured, employ people with disabilities, used environmentally safe products, grow nutrient dense food and make a difference.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The initial meeting will enable us to establish what is required and to match those things with that we and our network of trades can deliver.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The initial proposal preparation are free of charge. We help the customer prioritize the tasks. We work within your budget.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Customers that engage our services on a regular basis have the consulting included as part of that service. We also offer a 10% discount for pensioner customers.

Question 7

What makes your pricing competitive?

Accepted Answer

We give value for money in that more workers enables the jobs to be completed in less time.  The customer is making a contribution to society by supporting us in employing people that live with disabilities.

Question 8

How do you normally charge for your service?

Accepted Answer

We charge on an hourly basis for garden maintenance. The rate will depend on the number of workers on the crew. Normally, we have 4 workers on a crew and the rate is $200 per hour.   Consulting is charged at $100 per hour.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects of Garden Maintenance and have a network of other trades that we refer our customers to for Design, Landscaping, Construction, Irrigation, and Plumbing,

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Degree in Agriculture, Certificates in Horticulture, Permaculture and Sustainable Agriculture, First Aid Certificate, Working with Vulnerable People card, Chainsaw ticket, Chemicals ticket

The Sustainable Gardener

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