Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have $20Million in Liability and provide homeowner warranties on all work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are a family owned business who appreciate the importance of making a house a home - We take pride in allowing our clients to realise this dream.

Question 3

What do you like most about your job?

Accepted Answer

At True North Projects our passion is making this disruptive process as easy and enjoyable for our clients as possible and knowing our families have a well-built home delivered to their vision.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.  Make sure they are licensed and insured.  Check with Fair Trading before signing any contracts.  2. Make sure you are comparing "apples to apples" on the quotes.  Some builders unfortunately leave out critical elements to show a lower cost or timeframe.  Either they're not doing the job properly or you will pay above the contracted amount.  Ask why something is in one quote and not in another.  3. Can you provide your qualifications and references--then check them!

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Can True North Projects help me from the design stage through to Completion ? Yes 2. I am an owner builder requiring assistance, how can True North Projects assist ? Our services also extend to owner builder assistance including construction/project management and cost/value engineering

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are happy to explain every detail because an informed consumer will make the best choice for themselves.  Ask us why the quotes are different, ask us about best practices for leak-proof windows and showers.   We will not agree to something we can't deliver just to gain business.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Experience and Technical Know-how: 25+ years building residences--single family and multi-family--right the first time.  Don't risk months of follow-up repairs and headaches.  Honesty, Integrity & Transparency - our word is our bond.    Our customer always comes first.  We keep you informed throughout the process, treating you with dignity and respect.  We work to deliver your vision.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The more information that is available at the time of the quotation, the better the quality of the price we are able to provide.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Decide on the details : It generally becomes more costly to change the details as the project progresses  2. Ensure your scope of work is clear and consistent : You want to be able to ensure that you are receiving 'apples for apples' pricing.  3. Verify builders licence and insurances

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would be pleased to offer OneFlare Customers a free quotation service for jobs which are at this stage in the project process - otherwise, we are always happy to discuss and provide prospective clients with advice and recommendations.

Question 11

What makes your pricing competitive?

Accepted Answer

Most builders will quote the scope of work at around the same price.  At times, the architect's plans simply cost more than a homeowners budget, no matter who is quoting.  We are able to provide Value Management principals in partnership with your team to reduce costs yet still deliver your needs.

Question 12

How do you normally charge for your service?

Accepted Answer

As every project is different we can provide a general estimate to a detailed-quote depending on where you are in the process and your needs.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

-Renovations and Additions  -New Homes  -Design and Construct  -Project Management -Owner Builder Assistance  -Cost Management/Value Engineering  -Defects Identification and Repair

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Full CV available at:  au.linkedin.com/pub/robert-megna/12/748/51b  25+ years experience in residential construction. Bachelors in Building, UNSW Masters in Real Estate Development, USC NSW Master Builder Contractors License, New South Wales Dept. Fair Trading, License 102371C Chartered Builder, Australian Institute of Building, License 2842 Contractors License: A - General Engineering | B - General Building (USA)

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