Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and guarrantee all work provided.We also have a 100% customer satisfaction guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a kid I hated seeing cockroaches and wasps I use to be afraid of but then as I got older I figured we can kill these pests but needed a licence now im experienced and people are more than happy to  call me even have customers that I made friends with that I go fishing with.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had one lady from baulkham hills have a bad rat problem for years  and she said no other pest controler had gotten rid of them till I came along.she was so happy she bought me a 6pack and recommended me to all friends and family that made me feel proud .

Question 4

What do you like most about your job?

Accepted Answer

Talkin to different people being able to help others is a great achieve ment. When people say they have termites they know who they can rely on and that makes me and the team feel great.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The exact problem and how we would fix the problem.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do we provide the service in their home and is it guarranteed to work and the prices and what the customer can do to help or prevent the problem.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a policy were we always respect customers and their homes and guarrantee the job well done and keep our customers happy to be apart of our profile.We also give our customers a friendly call to see if they are satisfied with our services.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

WE guarrentee you 12 months warranty on the inside of your property and do a clean and efficient job you wont be dissapointed. We do a very thourough job.Our prices are reasonable .we have friendly staff on bored that are more than willing to help . Other companies want to get in and out in no time where we take our time and get to the customer actuall problem  so our goal is to focus on the problem.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the size of the property and how many bedrooms,garages and sheds.If you have pets or you have young kids and exactly what service you want.Also what time and day you prefer.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Cut the grass, do any major cleaning before we come , empty all cupboards .WE love to have thoroughly completed the job so us and the customer dont have to worry about the job later so we do the job properly the first time

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Get a 10% discount if you invite friends and family and we also have a pension rates for the elderely.

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices are reasonable and customers wont be dissapointed if you get family and friends we will give you a 10 % discount on your next service that will continue over the period of time that you stay with us.

Question 13

How do you normally charge for your service?

Accepted Answer

We would normally charge you on the amount of rooms and the size of the house and  what you need done for example : If u need general pestcontrol ( Ants, american cockroaches(big ones)  and spiders).If you need a flea treatment, if you need a bedbug treatment,if you need a german cockroach treatment. Its all varys on  prices for different jobs .Some people need pest inspections done and some people termite activity gone. so it all depends on the customer and their needs.somethings are separate chemicals so I charge separate priced.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in termite inspections and treatments .Also we use the best systems provided by the industry and still use one of the best and oldest chemical that guarantees your termites will never return and give you up to 10 years warranty.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We hold a pestcontroll license and studied for 3 years and have 8 years experience, we take NO SHORT CUTS and give you 12 months warranty you cant go wrong

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