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Frequently Asked Questions
Why should a customer hire you over another service provider?
WE guarrentee you 12 months warranty on the inside of your property and do a clean and efficient job you wont be dissapointed. We do a very thourough job.Our prices are reasonable .we have friendly staff on bored that are more than willing to help . Other companies want to get in and out in no time where we take our time and get to the customer actuall problem so our goal is to focus on the problem.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We hold a pestcontroll license and studied for 3 years and have 8 years experience, we take NO SHORT CUTS and give you 12 months warranty you cant go wrong
Is there a particular aspect of your trade or industry that you specialise in?
We specialise in termite inspections and treatments .Also we use the best systems provided by the industry and still use one of the best and oldest chemical that guarantees your termites will never return and give you up to 10 years warranty.
How do you normally charge for your service?
We would normally charge you on the amount of rooms and the size of the house and what you need done for example : If u need general pestcontrol ( Ants, american cockroaches(big ones) and spiders).If you need a flea treatment, if you need a bedbug treatment,if you need a german cockroach treatment. Its all varys on prices for different jobs .Some people need pest inspections done and some people termite activity gone. so it all depends on the customer and their needs.somethings are separate chemicals so I charge separate priced.
What makes your pricing competitive?
Our prices are reasonable and customers wont be dissapointed if you get family and friends we will give you a 10 % discount on your next service that will continue over the period of time that you stay with us.
Are there any special offers you would like to offer to Oneflare customers?
Get a 10% discount if you invite friends and family and we also have a pension rates for the elderely.
How can a customer save money before you start the work? Please give 3 tips
Cut the grass, do any major cleaning before we come , empty all cupboards .WE love to have thoroughly completed the job so us and the customer dont have to worry about the job later so we do the job properly the first time
What are the typical things that you need to know before you can provide a quote to a customer?
We need to know the size of the property and how many bedrooms,garages and sheds.If you have pets or you have young kids and exactly what service you want.Also what time and day you prefer.
Are you an insured business and do you guarantee your work?
We are insured and guarrantee all work provided.We also have a 100% customer satisfaction guarantee.
What makes you the most reliable and trustworthy person for the job?
We have a policy were we always respect customers and their homes and guarrantee the job well done and keep our customers happy to be apart of our profile.We also give our customers a friendly call to see if they are satisfied with our services.
What questions should a customer ask to hire the right service professional?
The exact problem and how we would fix the problem.
What questions do customers commonly ask and how would you answer them?
How do we provide the service in their home and is it guarranteed to work and the prices and what the customer can do to help or prevent the problem.
What do you like most about your job?
Talkin to different people being able to help others is a great achieve ment. When people say they have termites they know who they can rely on and that makes me and the team feel great.
How did you decide to get into your line of work?
As a kid I hated seeing cockroaches and wasps I use to be afraid of but then as I got older I figured we can kill these pests but needed a licence now im experienced and people are more than happy to call me even have customers that I made friends with that I go fishing with.
Do you have a favourite customer story you would like to share?
I had one lady from baulkham hills have a bad rat problem for years and she said no other pest controler had gotten rid of them till I came along.she was so happy she bought me a 6pack and recommended me to all friends and family that made me feel proud .