Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is 100% guaranteed. We love what we do and take great care to ensure all work delivered is on time, on budget and top notch!

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Knowledge, experience, personal approach and creative process (and a 100% guarantee). Through the use of technology, Urban Monk works with clients Australia-wide.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Urban Monk provides an outstanding, flexible creative service in real-time located in Australia. With over 15 years of professional experience in creative marketing and the ability to take on small or large projects without the overheads of a bigger design studio or agency.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Medium/format (what is the final destination for the creative). 2. Any media deadlines. 3. Any items not included in original brief required for quote Eg. Photography, illustrations, drone hire. 4. All deliverable items required for the project.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Know your target audience. Have a well crafted value proposition. 2. Provide as much detail or data as possible. Eg. images, photography requirements, text/information, medium/format information eg. size requirements (print), advertising data. 3. Align your brief with realistic turn-around times.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We're brand new to Oneflare and are keen to get our first customers using Oneflare, in the door. We're offering a 20% discount across our complete range of services so we can get our ratings up to speed and ensure you get a great service with our 100% satisfaction guarantee!

Question 7

What makes your pricing competitive?

Accepted Answer

As a client, you get as many feedback rounds, tweaks and adjustments to your designs until you are happy. You get full one-on-one access to a full time designer that is responsive and always goes beyond what is required. On completion of each project, clients will get a copy of the full working native files used to create the designs (Indesign, Photoshop, Illustrator or any video files created).

Question 8

How do you normally charge for your service?

Accepted Answer

Services are charged either on a project basis and/or quoted up front based on the original brief. Included in this price are unlimited changes to ensure we meet all expectations. There are no extra hidden fees. Depending on the scope of the project, 50% may be charged up front.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialist in photoshop post-production, digital marketing, email marketing, graphic design with a strong knowledge and practice of Adobe software, creative copywriting and growth marketing strategies.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Urban Monk's experience has deep roots in ad-land having contracted for many multinational ad agencies. In more recent years, skill-sets have broadened into deep digital marketing, growth hacking and building creative growth frameworks for clients and early-stage tech startups.

Urban Monk Studio

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