Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and we proudly guarantee our work. Choose Vital Hues because we provide professional workmanship, premium materials, reliable timelines and a flawless finish every time. Your home is our priority

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

Our COVID-19 Safety Measures Vital Hues follows strict precautions including: ✔ Wearing masks when required ✔ Sanitising hands and tools regularly ✔ Social distancing on-site ✔ Contactless quotes and communication ✔ Staying home if unwell ✔ Respecting client safety requests at all times

Question 3

How did you decide to get into your line of work?

Accepted Answer

We stepped into painting because we love transforming spaces. What began as hands-on experience grew into a passion—creating clean, modern, and beautifully finished homes. Over the years we built skill, knowledge, and a professional team, turning that passion into Vital Hues Painting Services. Today, we take pride in delivering quality work that makes every client proud of their space

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

Our Favourite Customer Story One of our most memorable projects was an old family home that had lost its charm over the years. The walls were faded, paint was peeling, and the owners had stopped loving the space.  We started by repairing cracks, prepping every surface, and carefully choosing colours that suited each room. Over a few days, the house slowly transformed—fresh coats, crisp lines, and a bright new feel.  When we finished, the owners were speechless. They said it didn’t just look different — it felt like a brand-new home.  Seeing their reaction reminded us why we love what we do. With the right finish and care, every house has a chance to shine again. 🎨🏡

Question 5

What do you like most about your job?

Accepted Answer

What I Love Most About My Job What I enjoy most is watching a space transform from dull and tired into fresh, clean and beautiful. Seeing the smile on a customer’s face when they walk into their newly painted home is the best feeling. Every project tells a story, and knowing my work adds value, comfort and pride to someone’s home is what keeps me passionate every day. 🎨😊

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

✔ Are you licensed and fully insured? Protects your home and gives peace of mind.  ✔ Do you provide a written quote and scope of work? Ensures no hidden surprises later.  ✔ What preparation work is included? A good painter repairs, sands and primes—not just paints over problems.  ✔ What type of paint and materials do you use? Quality products mean a longer-lasting finish.  ✔ Can I see examples of recent work or reviews? Proof of experience and consistency.  ✔ Do you offer a workmanship guarantee? Shows confidence and accountability.  ✔ How long will the job take and how do you handle scheduling? Keeps expectations clear.  ✔ Will you clean up after the job? A professional leaves your home spotless.  ✔ Who will be doing the work—subcontractors or your own team? Helps you understand who is responsible for quality.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I take pride in delivering exactly what I promise. I show up on time, communicate clearly, and keep customers informed at every step. I use quality materials, follow proper preparation and painting standards, and treat every home like my own.  My goal is always simple — do the job right the first time, finish on schedule, and make sure my clients are 100% satisfied before I leave.  That commitment to honesty, consistency, and quality is what makes me someone people can trust. 🎨🤝

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Size of the Area – Measure walls, ceilings, or surfaces to estimate paint and labor.  2. Surface Condition – Check for cracks, peeling paint, dampness, or repairs needed.  3. Type of Surface – Wood, plaster, brick, or metal; different surfaces may need different prep and paint.  4. Paint Quality & Finish – Ask the customer if they have a preferred brand or finish (matte, gloss, eggshell).  5. Number of Coats Needed – Some surfaces may require primer + multiple coats.  6. Prep Work Required – Sanding, filling holes, priming, or removing old paint.  7. Accessibility & Complexity – High walls, ceilings, stairs, or tricky areas can affect labor and safety equipment needed.  8. Timeline & Scheduling – How soon the customer wants the work done; affects manpower and planning.  9. Extras – Any additional requests like woodwork, trims, or protective finishes.  10. Customer Expectations – Color choices, style, finish quality, and any special instructions.

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing reflects quality, reliability, and value. We use premium paints and materials, follow professional preparation and finishing standards, and provide a skilled, experienced team who get the job done right the first time.  Unlike cheaper options, our price includes workmanship, clean-up, and a satisfaction guarantee—so clients get long-lasting results without hidden costs. You’re paying for peace of mind, durability, and flawless finishes, which makes our service a smart investment, not just a paint job.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

am a qualified painter, having completed Certificate III and IV in Painting, along with a Diploma in Building and Construction Services. With 9 years of hands-on experience working with diverse clients and companies, I have honed my skills in surface preparation, precise finishes, colour matching, and project management.  My combination of formal qualifications, practical expertise, and professional experience ensures that every project is completed to high standards, on time, and with lasting results.

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