Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

Vitalic Design Co has been working with client Nugget's News since the business started in 2017, and is a perfect example of what can be achieved when good client briefs are met with a creative vision and hard work. Nugget's News went from a 'bedroom business' to a multi-million dollar business with over 20 staff in the space of just a few years. A fantastic client to work with who understands the importance of good design and it's place in the economic environment.

Question 2

What do you like most about your job?

Accepted Answer

Every day is different! Working in the creative industry means there's always something new and exciting to work on.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What does the brand identity process involve and why is it a good idea to include one with our company logo? Detailed write-up here: www.vitalicdesign.co/services/brand-identity

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our Google reviews speak for themselves!

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

While results are the most important part of the pie, the process and service are also what Vitalic Design Co takes a lot of pride in. Throughout the whole process you will have a thorough explanation of the process and what will be provided. We also pride ourselves on lightning fast response time to clients questions and aim to provide the highest level of customer service. All at a fair price.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For website work, we need to know a detailed scope of what you're after (# of pages, interactions and features needed, as well as 3rd party integrations). For branding/logo work, we need to know whether it is just a logo you are after or if an accompanying complete visual brand identity system is also required.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prepare a detailed brief, Compile a collection of examples from competitors or other businesses, and Decide which features/additions are necessary and which you can do without

Question 8

What makes your pricing competitive?

Accepted Answer

Working on a remote business model means lower overheads, allowing us to pass those savings onto you.

Question 9

How do you normally charge for your service?

Accepted Answer

50% deposit and 50% balance on completion, payable by direct deposit or PayPal for credit card payments.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We work predominantly with small and medium-sized enterprises (SMEs) looking to either launch a rebrand or strengthen their current brand and expand their presence either through a new website, advertising campaign or printed materials.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 12+ years experience in graphic design & branding, working with clients in the gaming, finance, technology, construction, health, medical, property and hospitality industries.

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