Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured up to $10m on all the work we carrie out so customers can have the piece of mind their work will be covered. All work is to a high standsrd and fully guaranteed

Question 2

What do you like most about your job?

Accepted Answer

We love providing a high quality service and meeting and helping a wide variety of people everyday. Our focus is on leaving a job ensuring that the customer will recommend us or become a repeat customer.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your trade qualifications and experience and maybe ask to see photos pf our work, which we would be happy to provide. Always ask about insurance and ask to see the documents should you be concerned.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask many questions and we are always happy to provide answers or evidence, should they be concerned about our qualifications or insurance. Nothing is too much trouble for our technicians and we hold customer relations as high priority.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our staff are police checked and are trustworthy and reliable. We will contact you 30 minutes before arrival at your home to ensure time is not wasted for you or us and pride ourselves on always getting to appointments on time.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We provide an outstanding customer experience from quote to completion, nothing is too much trouble for WA Electrical and Antennas

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what work is required, where it will be carried out and if materials are to be supplied by us or them.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can be very specific about the work they wish to have carried out. Customers can supply their own materials. Ask for an accurate quote.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer pensioner discounts, just inform us of your status and we will be happy to make the discount. This usually saves customers around $20 on their bill.

Question 10

What makes your pricing competitive?

Accepted Answer

We keep our finger on the pulse of the local market, but still wish to provide a high quality service, we may not be the cheapest but our service will not be beaten.

Question 11

How do you normally charge for your service?

Accepted Answer

Customers can pay using cash, EFTPOS or bank transfer and all accounts should be settled upon job completion. Our technicians will advise you of any additional costs, so your bill is never a surprise.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all electrics and TV installation and fault finding, as well as Home theatre installation. We can help you make decisions on lighting designs, home security or surround sound and we are always happy to help.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staff are Grade A Electricians and have experience working with antennas and Tv systems. With over 25 years industry experience we have the knowledge and skills you can trust.

WA Electrical And Antennas

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