Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

willow property services pty ltd are a fully insured company with general cleaning contractors comprehensible  liability insurance to $20million .  An $20million comprehensive policy for floor restoration & shopping centre cover. all insurances are underwritten by QBE Insurance pty ltd.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was born and raised in a small country town. when I was only sixteen I was looking for weekend or night work to earn money to save for my first car. A friend of the family was the cleaner at the local RSL club & gave me a start. By the time I was eighteen years old I had contracts of my own , had bought & paid for that car and the seed  of willow property services pty ltd was born.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

willow property services pty ltd have had the pleasure of may wonderful relationships with our clients over the years, many of them are still clients today. If I had to choose one story it would be a client who took a chance on hiring  me nearly twenty years ago to clean a store. That one store became nineteen with me as customer service manager and the client as a truly good friend to whom I will always be grateful.

Question 4

What do you like most about your job?

Accepted Answer

willow property services pty ltd have been involved for over 35 years in the industry and over that time I personally have never tired of the work we do. I have been a hands on director and still work on sites most days as well as do quality control inspections every month. I love the interaction with my staff and our clients. I also like the flexibility of hours of work enabling more time available with family when required.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

willow property services  pty ltd are commonly asked questions when tendering for a contract. unfortunately most are related to costs & charges. The best questions asked are related to quality of service, who will be doing the work & what is the experience of cleaning team . Questions also regarding periodic services & detailing, Additional charges for work outside scope of works signed off on.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

willow property services pty ltd prefer to have an engaging relationship with our clients and endeavour to answer all of their questions or concerns. there is no one particular question that is seen as repetitive between clients apart from `where can we reduce costs'. to this our response is to sit down in an honest and open meeting and look at all options available .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

willow property services pty ltd prides itself on reliability , dependability and accountability . all our staff under go a federal police check and have all referees responded to for verification. staff are aware of our dedication  to our  clients and are expected to apply the same commitment

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

willow property services have been providing contract cleaning services for over 35 years to all areas of the multi faceted business of asset maintenance. we have experience , well trained employees & ongoing commitment to staff training and the ability to service clients from small to large  sites with the same professional approach.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

willow property pty ltd take in all aspects of the building when tendering a quote for the client. we prefer to know the sqm of the site, breakdown of hard to soft floor area mass , number of washrooms, number of urinal, toilets, hand basins, offices, cubicles, glass or panelling, furniture ,décor , staffroom amenities, external areas  etc

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

willow property services pty ltd help customers reduce their costs by offering suggestions to aid the monthly outlay on asset maintenance services. here are 3 proven suggestions for cost savings. 1/ small recycling receptacles placed at desks, staff empty into large bin situated in kitchen when having lunch or coffee. 2/ staff clear desks weekly for cleaning.3/ replace liquid soap dispensers with a more economically efficient soap  pods  system (usually supplied free by supplier)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

willow property services pty ltd have a range of offers for  oneflare customers & all other networking organisation for which we are involved. These offers or discounts can range from free services such as carpet cleaning to discounted rates for varying periods of new contracts.

Question 12

What makes your pricing competitive?

Accepted Answer

willow property services pty ltd do not attempt to undermine the industry pricing awards by engaging in cut throat pricing wars to win contracts . Instead we tender a genuine price based on hour, frequency , award rates & obligatory government requirements

Question 13

How do you normally charge for your service?

Accepted Answer

willow property services pty ltd employ a sliding scale of charges dependant on the hours required & the frequency of the services. most one off jobs are quoted as a single price for completion while ongoing services on a contract basis attract a lesser charge pro rata.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

willow property services pty ltd are a multi functional company with expertise in most facets of the cleaning & facility services industry. we have specialised skills in hard floor & soft floor maintenance & restoration, multi level office cleaning, shopping centres, schools , factory  & warehouse cleaning etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

willow property services pty ltd have over 35 years experience.  certificate 3 cleaning operations, certificate 4  operations management , supervisor certificate in human relations , qualified hard floor restore & refinisher, qualified carpet cleaner, qualified flood & water damage restoration. ongoing staff training

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