Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we guarantee our work to be professional and reliable and are open to discuss any problems a customer may have in relation to the services we provide.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Gardening is a great challenge from one job to the next and we love bringing magic back into our customers' gardens. We also get the opportunity to do jobs that a lot of people in our community aren't able to physically do. We are here to help our customers to achieve all of their lawn maintenance needs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our team was heading out early for a super busy day and our admin team received an urgent job request to be done that day. I immediately contacted our gardening team and found out they were 350 metres from her house. I asked her to look outside her window and there they were to help her out.

Question 4

What do you like most about your job?

Accepted Answer

Our team love the variety of jobs that are undertaken every day. They see every day as a chance to make a garden shine and bring a smile to the customer once completed. We are here to help our customers achieve a garden they should be proud of.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The professional should be advised of the exact requirements of the job and there should be no surprises when invoicing a customer. A quote or at least an estimate should always be asked for in advance.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions include, if we charge by the hour. We do not charge by the hour as the gardening requirements for that hour could include machinery or intense labour so every job is quoted differently.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our customers receive text message reminders and/or follow ups for our regulars to confirm your bookings. We provide updates if our team is running behind schedule and provide an open line of communication with all of our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a local business who value our customers and offer professional gardening services at an affordable rate. We will work with you to achieve all of your gardening needs and a garden you can be proud of. Call us now to book in a free no obligation quote.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To quote effectively we need to know the exact requirements of the job, photos or an onsite visit to be provided to ascertain a correct quote or estimate, when was the job done previously, how overgrown is the job currently and how soon would the customer like it to be completed.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are so many things that a customer can do before we start any type of job but we recognise that every body's abilities are different. We are happy to take care of the whole job at a competitive rate and offer discounts for regular garden maintenance.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer a professional and reliable service with our prices already being competitive, we can guarantee customer satisfaction and a great result.

Question 12

What makes your pricing competitive?

Accepted Answer

We work with our customers in recognising that everyone's situation is different andwe can work around different budgets or requirements.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer a no obligation free quote and if you are happy with the quote, we will make a booking. Our services can be paid for by bank transfer or cash. We invoice within 24 hours of the job being completed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Regular lawn and garden maintenance, clearing large grassed areas, hedge and shrub trimming, yard clean ups, rubbish and green waste removal and disposal.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a local business with over 5 years experience in the garden maintenance business who believe in excellent customer service to achieve a positive result for our customers. Our team of Garden Specialists take pride in their work and always pay attention to detail.

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